Click2Call Link Opens an Unavailable Webpage and Does Not Start a Call

Issue

A user clicks on the Click2Call hyperlink, but a phone call is not placed.

Solution

To troubleshoot the situation when your click on the Click2Call hyperlink does not initiate a phone call:

Step 1: Double-Check the link you are using

The link you are using should be valid and correct.

Step 2: Make sure your IP is whitelisted

Refer to the PBX IP ACL Settings article to learn how to whitelist your IPs for Click2Call.

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NOTE

You are also welcome to contact CommPeak support for any kind of assistance needed.

Step 3: Make sure the Extension is logged in properly

To receive incoming calls for C2C, the extension must be logged in properly.