Issue

CommPeak Softphone does not allow making or receiving calls.

Possible Causes and Solutions

The issues with Softphone not allowing making or receiving calls can have several reasons:

Reason 1. Account Issues

Ensure your account is active and has sufficient balance for making calls.

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NOTE

To learn how you can monitor your spending and browse other payment-related options from My CommPeak Dashboard check this page.

Reason 2. Service Downtime

Check CommPeak's status page for any scheduled maintenance. If there's an unexpected outage, contact CommPeak support for assistance.

Reason 3. Network Issues

Unstable connections can prevent the service from functioning properly. Verify that your internet connection is stable. Visit the CommPeak Speed Test page for more details about assessing your connection's speed and quality.

Reason 4. Equipment Incompatibility

Your equipment can be incompatible with the CommPeak Softphone System Requirements.

Please check this article to ensure your equipment complies with the Softphone's system requirements.

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NOTE

Please see the What Should I Do in Case of No Connection? page for details on the Unable to connect issue.

If you still experience troubles, contact CommPeak Support Team.