Closing CommPeak Account

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Important

• After your CommPeak Account is closed, you cannot reactivate it.
• To use CommPeak products and services again in the future, create a new account.
• Your previous account configurations, numbers, and data cannot be recovered.

To create an account closure request:

1. Go to Help and Support > Close Account.

2. Complete each step in the form:

• Step 1: Close Your Account - select a reason for closing your account. Add additional details if needed.
• Step 2: Active Services & Subscriptions - review your active services and recurring subscriptions.
• Step 3: Account Balance & Refund - review the remaining balance. Submit a refund request if applicable.
• Step 4: Data Retention & Regulatory Information - review the data retention details kept to comply with applicable laws and regulations.
• Step 5: What should happen to your data? - choose how CommPeak should handle your account data.
• Step 6: Confirm Your Account Closure Request - review the listed terms, enter your account password, and click Submit Closure Request to confirm your submission.

❗️Our team reviews closure requests within 5 working days from the submission date.

3. A final invoice for any outstanding usage charges will be issued to your registered email address.

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Note

Your account will remain fully active throughout the review process, and you may cancel this request at any time before it is finalised.

4. Once the account closure request is processed (provided it has not been cancelled by the account owner) our team will proceed with final request approval. All the active services will be cancelled and your account will be permanently closed.