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Operating the Built-In Softphone for SIP Accounts

Learn how to use the built-in CommPeak Softphone application with your JWT-enabled SIP account

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NOTE

Please check our Built-in Softphone for JWT-Enabled SIP Accounts article for more details on accessing CommPeak Softphone with your JWT-enabled SIP account.

Refer to the following pages for details on how to use the CommPeak Softphone application with your SIP Account with JWT authentication enabled:

Making Calls

Detailed instructions for making and receiving calls in the web-based Softphone widget.

Active Call Functions

Detailed instructions for managing active calls in both full and mini modes, including features like call transfer, muting, holding, conferencing, and volume control.

Call History

Find out how to view, filter, and manage recent call history, including call details and re-dial options, in both full and mini modes.

Listen, Whisper, and Barge

This article explains how to use the Listen, Whisper, and Barge functions in CommPeak Softphone, allowing managers to monitor and interact with agent conversations.

Available and DND Statuses

Here, you will find an explanation how to switch between Available and Do Not Disturb (DND) statuses in the full and mini modes and how each status affects call functionality.

Softphone Errors Explained

A list of errors you can see in CommPeak Softphone with explanations.

Changing Settings

Access CommPeak Softphone's settings to test sound quality, set a ringtone, add SIP accounts, and perform other configurations.

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NOTE

If you haven’t set up JWT authentication for your built in CommPeak Softphone yet, you can do so by following this simple step-by-step guide.

Updated about 21 hours ago