Can I Disable the Ability of the Specific User to See Balance and Total Usage?

Answer

Partly. A user whose only user role is Support doesn't see the account balance in the CommPeak Portal, and has no access to reports or Billing. Users with any other role see the balance, and you can't hide it from them.

To assign the Support role only, edit the user in Settings > Users & Departments and leave the other roles unselected.

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NOTE

To compare what each role opens, see Portal User Roles. To change a user's roles, see Users.