Issue

Difficulty setting up or using Two-Factor authentication (2FA) for your CommPeak account security.

Possible Causes and Solutions

The issues with setting or using 2FA for securing your CommPeak account can have the following reasons:

Reason 1. Time Synchronization

Verify that the time on your device is accurately set, as time discrepancies can affect 2FA codes.

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NOTE

You can also check theYour Profile page to learn how to set your CommPeak profile timezone.

Reason 2. Backup Codes

Keep your backup codes securely stored in case of issues with the primary 2FA method.

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NOTE

You can also refer to the Login Difficulties in CommPeak Portal article for more information on how to troubleshoot the issues with logging in to your CommPeak account.