Dialer Settings in CommPeak – Configuration & Optimization

This section is your starting point for setting up your CommPeak Dialer instance. Proper configuration helps streamline operations, enhance user experience, and, ultimately, improve the efficiency of your communication strategy.

From basic setup options that affect call operations to advanced features that enable customization of user interfaces and workflows, each setting is detailed comprehensively to ensure you can tailor the dialer to your business processes effectively.

Refer to the pages below for detailed descriptions and step-by-step instructions to learn how to configure and manage the CommPeak Dialer to improve call handling, adjust operational parameters, or customize user interactions:

General Settings

Manage general settings, such as phone number masking, user session security, call page layout customization, and additional features like lead lookup and dropped call settings.

Outbound Configurations

Overview outbound configurations, including trunks management, auto dialing Caller IDs and manual dialing routes.

Inbound Configurations

Overview inbound configurations, including IVR and queue management, text-to-speech recording generation and upload for your IVRs.

Dialer Integrations

Learn how to improve communication efficiency by simplifying the calling process within your existing CRM and business tools.

Webhooks Management

Learn how to create, configure, and manage webhooks in CommPeak Dialer to send general or Click2Call CDR data to external parties with customizable triggers and authentication options.

API Management

This article outlines how to manage API users, access documentation, monitor API logs, and map lead statuses between a CRM and CommPeak Dialer.

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NOTE
You can refer to this page to learn about the IP addresses and port ranges for configuring SIP trunking and VoIP services with the CommPeak Dialer, along with important firewall and monitoring guidelines.