Profile Page Overview

This page is a centralized hub for user-specific settings that enhance system personalization and streamline workflow efficiency. To access it, click your user icon at the top right and click “Profile Settings.”

Sections

The “Profile Page” has four sections: Profile, Default Configuration, Bookmarks, and My Team.

Profile Page

This section contains basic user information such as:

• Full Name: Displays the user's full name
• Email Address: Shows the email linked to the user account
• Username: Indicates the username used by the user to log in
• Desks: Displays the name of the desks the user is assigned to
• Language: Allows selecting the preferred interface language from the list of available languages
• Timezone: Allows the user to choose the timezone for all time-based elements, such as logs, calls, and reports.

Default Configuration

Here, the user can customize the default view for the Realtime dashboard

• The user can choose between the versions of the "Realtime Page"
• The user has an option to preview each version of Realtime Page by clicking on the “eye” icon
  Settings will be automatically saved and applied once changed

Bookmarks

Bookmarks enable quick access to frequently used pages

• The user has an option to preview each page by clicking on the “eye” icon
• The user’s access to pages will still be determined by their permissions based on their assigned roles.
• Settings will be automatically saved and applied once changed
• The user can pin up to five pages as bookmarks that will be shown as the top menu for a more streamlined interface

• The bookmarks menu will display automatically during the user's session.
• The bookmarks menu can be toggled back to the main menu by clicking the dedicated icon:

My Team

This section shows users sharing the same desk(s) as the current user.
Access to this section is restricted to a user with permissions for the 'User Management' page.

• A manager can see all users assigned to their desk(s).

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Please note:

Every modification on the “Profile Page” will be applied instantly.
Managers can view and oversee users within their team structure based on their assigned user-level roles.