Feature Overview

If you are using CommPeak Classic PBX, you can consider adding an auto-messaging integration with TextPeak . This integration operates using PBX webhooks, a mechanism that notifies us when a call starts or ends and sends us relevant call data.

The available triggers are as follows:

• Call Ending
• Call Starting
• Call Not Answered/Busy.

The features we offer are:

• Non-Spam Blocker: If we have already sent a message recently, messages will not be sent for a specified number of (customer-defined value) hours
• Support for Multiple Senders: We utilize intelligent DID selection in the background, with TextPeak API automatically choosing the best sender number based on the recipient's geographic location or daily volume limits
• Support: We provide templates that adapt based on the contact's destination.

Enabling the Feature

If you are interested in the feature, you can submit a ticket to your account manager or the support team with a request to enable it. The feature becomes available for your account as soon as the permission has been granted.

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Important

The feature is enabled automatically and requires no additional settings on your part.