Answer

If you are using CommPeak Classic PBX, you can consider adding an auto-messaging integration with TextPeak. This integration operates using PBX webhooks, a mechanism that notifies us when a call starts or ends and sends us relevant call data.

The available triggers are as follows:

Call Ending
Call Starting
Call Not Answered/Busy.

The features we offer are:

Non-Spam Blocker: If we have already sent a message recently, we don't send another message for a customer-defined number of hours.
Support for Multiple Senders: We utilize intelligent DID selection in the background, with TextPeak API automatically choosing the best sender number based on the recipient's geographic location or daily volume limits.
Support: We provide templates that adapt based on the contact's destination.

Enabling the feature

If you are interested in the feature, you can submit a ticket to your account manager or the support team with a request to enable it. The feature becomes available for your account as soon as we grant the permission.

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The feature is enabled automatically and requires no additional settings on your part.