Rating Calls

The Call Rating feature enables CommPeak Softphone users to report problems encountered during calls and rate the connection quality after the conversation ends.

Your reports help the CommPeak team quickly address issues and enhance your connection experience.

Full mode:

• To use the feature while you are talking, click the Trouble during the call? link, select one or more suggested options, and then click Submit.

• Sometimes, after you finish your conversation, you will see the How was the call? popup. Here, you can rate your connection quality from 1 to 5 and report call issues by selecting one or more suggested options.

Starting from Softphone v6.2.15, the feedback form also shows the current Enabled/Disabled status of TURN, STUN, and Noise Suppression. The indicators help you check your network and audio settings before reporting an issue: toggling them in Audio Settings often resolves quality problems right away.

Mini mode:

Rating after a call is also available in the mini mode.