Rating Calls
Report call issues and rate connection quality both during and after a conversation in full and mini modes.
The Call Rating feature enables CommPeak Softphone users to report problems encountered during calls and rate the connection quality after the conversation ends.
Your reports help the CommPeak team quickly address issues and enhance your connection experience.
Full mode:
- To use the feature while you are talking, click the Trouble during the call? link, select one or more suggested options, and then click Submit.
Submitting feedback: full mode
- Sometimes, after you finish your conversation, you will see the How was the call? popup. Here, you can rate your connection quality from 1 to 5 and report call issues by selecting one or more suggested options.
Submitting feedback throughHow was the call? popup: full mode
Mini mode:
Rating after a call is also available in the mini mode.
Submitting feedback through How was the call? popup: mini mode
Submitting feedback: mini mode
NOTE
CommPeak Dialer administrators can turn on the call rating feature for agent calls in the settings of CommPeak Dialer or Cloud PBX.
Updated 4 days ago