Sometimes, you may want to make calls while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls.
To allow this, we require that you verify the possession of the DID you want to add.
This verification can easily be done from your CommPeak Portal account.
To verify your DID number:
Expand VoIP Services in the left pane and go to the Allowed Caller IDs tab.
VoIP Services > Allowed Caller IDs tab
Click Add Allowed Caller ID in the top right. The verification window will open.
Add/Verify external DID number verification dialog
In the window, choose the country code for the number to be verified.
Enter the number you wish to verify.
Optionally, under Advanced, select the caller ID for this incoming call.
Click Make the Call. You will receive an incoming call to the number you have entered.
Answer the call and input the code that the system gives.
Add/Verify external DID number dialog: entering code
In case you didn't receive a call, make sure your number is configured to receive incoming calls and click the I didn't receive a call link to restart the process.
Click Finish verification.
Additionally, you will receive an SMS message informing you that your phone number has been authorized. It will also contain a link to revoke your verification request. Ignore it if you wish to keep your newly verified phone number as your caller ID.
Phone number authorization confirmation SMS
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NOTE
You can also reach the DID verification window from VoIP Services > Dynamic Caller ID tab. You will find the needed link below the search filters.
