DID Verification: How to Verify Your External Caller IDs

Sometimes, you may want to make calls while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls.

To allow this, we require that you verify the possession of the DID you want to add.

Video Tutorial

To verify your DID number:

1. In your CommPeak account, expand VoIP Services in the left pane and go to the Allowed Caller IDs tab.

   

2. Click Add Allowed Caller ID in the top right. The verification window will open.

   

3. In the window, choose the country code for the number to be verified.

4. Enter the number you wish to verify.

5. Optionally, under Advanced, select the caller ID for this incoming call.

6. Click Make the Call. You will receive an incoming call to the number you have entered.

7. Answer the call and input the code that the system gives.

   

   In case you didn't receive a call, make sure your number is configured to receive incoming calls and click the I didn't receive a call link to restart the process.

8. Click Finish verification.

9. You will also receive an SMS informing you that your phone number has been authorized.

   The SMS includes a link to revoke your verification request.

   Ignore the link if you want to keep your newly verified phone number as your caller ID.

   

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NOTE

You can also open the DID verification window from the VoIP Services >Dynamic Caller ID tab.

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