DID Verification: How to Verify Your External Caller IDs

Sometimes, you may want to make calls while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls.

To allow this, we require that you verify the possession of the DID you want to add.

Video tutorial

Verifying external DIDs

To verify an external DID number:

1

Open Caller IDs

In your CommPeak account, expand VoIP Services in the left pane and select Caller IDs. The page opens on the Numbers tab.

2

Start the verification

Click Verify number at the top right. The Add / Verify external DID number panel opens on the right.

3

Enter the number

In the Number field, pick the country from the flag selector (you can type to search for it) and enter the phone number you wish to verify.

4

Make the call

Click Make the Call. You will receive an incoming call to the number you have entered.

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NOTE

CommPeak selects the number that places the verification call at random, so the call can arrive from a different number each time. Answer whichever number calls and enter the code you hear.

5

Enter the code

Answer the call and type the code the system reads out, entering one digit per box.

In case you didn't receive a call, make sure your number is configured to receive incoming calls and click the I did not receive a call link to restart the process.

6

Finish the verification

Click Finish verification. The number appears on the Numbers tab as Verified and can be used in caller ID rules.

7

Check the SMS

You will also receive an SMS informing you that your phone number has been authorized.

The SMS includes a link to revoke your verification request.

Ignore the link if you want to keep your newly verified phone number as your caller ID.

Finishing a pending verification

If you close the panel before entering the code, the verification isn't lost. The number stays on the Numbers tab with the Code pending status. Click Enter code in its row to reopen the panel at the code step.

A number that shows Not verified has to be verified again: click Verify in its row to start a new verification call.

Other places to verify a number

You can start the same verification without opening the Numbers tab:

• In the New rule or Edit Caller ID Rule panel, click Verify another number under Show this number. When the number is verified, it is selected in the rule automatically. See Caller ID Rules.
• On the Rules tab of the Caller IDs page, or in the Caller ID rules panel of a SIP account, click Verify (or Enter code) next to a rule whose number isn't verified yet.