DID Verification: How to Verify Your External Caller IDs

Sometimes, you may want to make calls while using a DID number you own outside of CommPeak as your Caller ID for outgoing calls.

To allow this, we require that you verify the possession of the DID you want to add.

Video Tutorial

Verifying External DIDs

To verify an external DID number:

1. In your CommPeak account, expand VoIP Services in the left pane and go to the Allowed Caller IDs tab.

   

2. Click Verify External DID Number in the top right. The verification window will open.

3. In the Number field, pick the country from the flag selector (you can type to search for it).

   

4. Enter the phone number you wish to verify.

5. Next, click Make the Call. You will receive an incoming call to the number you have entered.

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   NOTE

   CommPeak selects the number that places the verification call at random, so the call can arrive from a different number each time. Answer whichever number calls and enter the code you hear.

6. Answer the call and type the code the system reads out, entering one digit per box.

   

   In case you didn't receive a call, make sure your number is configured to receive incoming calls and click the I didn't receive a call link to restart the process.

7. Click Finish verification.

8. You will also receive an SMS informing you that your phone number has been authorized.

   The SMS includes a link to revoke your verification request.

   Ignore the link if you want to keep your newly verified phone number as your caller ID.