Issue

When logging into the TextPeak account using two-factor authentication (2FA), the user cannot receive the OTP email.

Possible Reason

The OTP email cannot be sent because of the incorrect email setup.

Solution

To resolve the issue, the account admin should verify that the correct user’s email address is used. Check the Users Management article to learn how to do this.

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TIP

Additionally, check your email’s Spam or Junk folder to ensure the passcode isn’t hidden there.

For more details, please refer to the Secure TextPeak Login Options and Two-Factor Authentication (2FA) article.

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Admin Cannot Log In

If you are an account admin and cannot log in, please contact support to resolve the issue.