How Do I Check Voice Rates for a Specific Country?

Answer

You can check per-minute voice rates for any country and network directly in the CommPeak Portal.

Rates are shown for every destination we serve - including the US, UK, Germany, France, Spain, Italy, Netherlands, Poland, Brazil, Mexico, Argentina, Colombia, India, Indonesia, Philippines, Vietnam, Thailand, Malaysia, Singapore, Japan, South Korea, China, Australia, New Zealand, South Africa, Nigeria, Kenya, Egypt, UAE, Saudi Arabia, Israel, Turkey, Canada, and 150+ more.

Checking voice rates by country

1

Open the rates page

Click https://my.commpeak.com/rates/index.

2

Or open Voice Rates

Alternatively, in the CommPeak Portal, go to VoIP Services > Voice Rates.

3

Select the country

Use the Country filter to select your destination - for example, United Kingdom, Germany, or Nigeria.

4

Review the networks

Review the network breakdown by technical prefix, destination, and effective date. Different mobile and landline networks within the same country can have different per-minute rates.

TIP

To see the exact fee breakdown for your DID number(s), open DIDs > Management, find the number in the My DIDs table, and hover over the ? icon in the Monthly Fee column. For more details, check DID Management Overview.

5

Check the billing increments

Check the Billing increments column to see how calls are charged (for example, 1/1 vs. 60/60).

Why do rates differ within the same country?

Answer

Within a single country, calls to different networks (mobile vs. landline, or different mobile operators) are routed through different carriers, each with its own wholesale cost. This is why a call to a UK mobile number can cost differently than a call to a UK landline, even on the same plan.

The Voice Rates page breaks this down by Technical Prefix so you can see the exact cost for each destination network before you dial.

Do my rates change if I switch plans?

Answer

Yes. Per-minute voice rates are tied to your CommPeak Account pricing tier. If you upgrade to a custom plan or volume-based tier, the Voice Rates page automatically reflects your new pricing - you don't need to recalculate anything manually.

To request a custom plan, contact your account manager or open a support ticket from the Portal.

To check a rate from your own code, follow the Look up the rate for a destination recipe. To get every rate at once, follow Download your voice rate deck.

Related articles

• Call and SMS Pricing: full overview of how pricing works in the Portal.
• How Do I Check SMS Rates for a Specific Country?: the same workflow for SMS pricing.
• DID Monthly Fees and Auto-Renewal Billing: information about how monthly fees and auto-renewal work.
• What Are Billing Increments?: how per-second vs. per-minute billing affects your bill.
• Setting a Spending Limit: cap maximum per-minute rates to avoid expensive routes.