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CommPeak Portal

  • Getting Started
    • Onboarding Guide: Registering on CommPeak Portal
    • Linking a Social Login to Your Account
    • Logging In
    • Resetting Your Password
    • CommPeak Portal Overview
    • My CommPeak Home: Dashboard
    • Getting Ready to Make Calls
    • Configuring SIP Account in Softphone App
  • Profile & Account Settings
    • Your Profile
    • Account
    • Notifications Settings
    • Authorized Applications
    • Your Contracts
  • Billing & Payments
    • Adding & Managing Credit
      • Adding Credit to Your Account
    • Payment Methods & History
      • Invoices
      • Proforma Invoices
      • Recurring Payments
      • Recurring Services
      • PayPal Payments
    • Usage & Monitoring
      • Monitoring Spending from Dashboard
      • Payment History
      • Balance Graph
      • Call and SMS Pricing
      • Setting Spending Limit
      • Managing Portal API Keys
    • FAQs
      • What Are Billing Increments?
      • What Payment Methods Do You Accept?
      • What Currencies Do You Accept?
      • What Is the Smallest Amount I Can Top Up?
      • What Are TCCL Bank Payment Supported Countries?
      • How Do I Check Voice Rates for a Specific Country?
      • How Do I Check SMS Rates for a Specific Country?
      • Can I Edit a Submitted Proforma Invoice Request?
      • Can I Download a Previously Approved Proforma Invoice Again?
  • DIDs
    • Getting Started
      • Benefits of DIDs
      • DID Types
      • Ordering DID Numbers
    • Managing Your DIDs
      • DID Management Overview
      • DID Inventory: My DIDs
      • Receiving Incoming Calls to Your DID
      • Configuring Voice URI Routing
      • Setting Up PSTN on Your DID Number
      • Setting Up Inbound Calls on Your SIP Account
      • Managing SMS Delivery
      • Creating Tags and Assigning Them to DID Numbers
      • Managing Multiple DIDs
      • Maintenance Mode
      • Canceling a DID Number
      • DID Monthly Fees and Auto-Renewal Billing
    • Using DID Numbers
      • Setting Voicemail for DID Numbers
      • Number Reputation Checks
      • DID Verification: How to Verify Your External Caller IDs
      • DID Reports
    • Identities & Verification
      • Business Identity
      • Personal Identity
      • Managing Identities
      • KYC Instructions
    • FAQs
      • What Is DID?
      • Do You Offer Termination in Every Country?
      • How to Create a Virtual Phone Number (DID)?
      • Do You Pass Caller ID? What Method Do You Use?
      • How Can I Get my DIDs Incoming Messages Into TextPeak?
      • Can I Setup Own Prefix to Use for Calling From Different DIDs to One Number?
      • Should Agents Add Prefixes When Dialing out?
      • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
      • How Can I Replace Old Numbers For a Specific Route?
      • Are There Countries That Limit Incoming Caller IDs?
      • Can I Configure Outbound/Inbound Rates for Specific DIDs?
      • What Are CommPeak's Verification Requirements?
      • How to Submit Documents for Verification?
      • CommPeak’s Identity Verification: What to Expect?
      • Can I Recover a Canceled DID Number?
    • Troubleshooting
      • Verification Documents Uploads Fail
      • Choppy or Distorted Audio
      • Echo During Calls
      • One-Way Audio
      • Dropped Calls
  • VoIP Services
    • Getting Started
      • Adding SIP Accounts
      • Configuring SIP Accounts
    • VoIP Services Management
      • SIP Account Authentication
      • Transferring In-Progress Call to a CommPeak DID
      • Passing Custom Metadata with X-B-ext SIP Headers
      • Enabling JWT Authentication for SIP Account
      • Allowed Caller IDs
      • Dynamic Caller ID Rules
      • CommPeak's SIP Trunking Addresses
      • How to Allow ICMP (Ping) Traffic for Your Office Router
      • Integrating WebRTC Phone into Web Pages Using CommPeak
      • Integrating WebRTC Applications with CommPeak
      • WebCall Widget: In-page VoIP Calls
      • Proactive Account Monitoring
    • FAQs
      • How Are Calls Handled and Optimized with CallBoost?
      • How Can I Set Up a VoIP Network With Dual ISPs?
      • How Can I Manage Load Balancing or Failover Across Multiple IP Addresses?
      • Do You Support DNS SRV Record?
      • Do You Support SIP Over TLS and SRTP?
      • Can VPN Affect VoIP Calls?
      • Do You Support IPSec Integration With Customers?
      • What Codecs Provide the Best Sound Quality?
      • What Are CommPeak's Current IP Ranges?
      • Where Is My Traffic Sent To?
      • How to Learn Which Exactly Caller ID Rule Was Triggered?
      • What Is E.164 Standard?
      • What Ports to Allow for CommPeak VoIP Services?
      • What to Do If Port 5061 Is Blocked?
      • Important Note: Third-Party Applications Usage
  • Dialer
    • Recording Access Accounts
  • Cloud PBX
    • Requesting a New PBX Instance
    • PBX Details
    • Configuring Access Control Lists
    • Recording Access Accounts
    • Network Statistics
  • SMS Services
    • Getting Started
      • Overview of CommPeak SMS Services
      • TextPeak Messaging Services
      • SMS Route Types: a Comprehensive Guide
    • SMS Management
      • Creating SMS SMPP Channels
      • Sending Test SMS Messages
      • Generating SMS Delivery Reports
      • Viewing SMS Messages Sent to DID Numbers
      • Using the Streams SMS API in the CommPeak Portal
      • HTTP(S) API Description
      • SMPP Technical Information
    • SMS Integrations
    • FAQs
      • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
      • How Can I Get My DIDs Incoming Messages Into TextPeak?
      • Can I Send SMS Directly From Monday.com/Pipedrive/HubSpot/Shopify/Zapier/Make/Intercom?
      • Can I Integrate WhatsApp/Telegram Instant Messaging Service?
      • How Can I Activate the SMS Option Through the Dialer?
    • Troubleshooting
      • SMS Delivery Failures
      • Delayed SMS Delivery
      • API Integration Issues
      • Issues with 2-Way Messaging
      • Compliance and Regulatory Issues
  • Speech to Text
    • Getting Started
      • Creating New Speech Transcripts
      • Viewing and Downloading Speech Transcripts
    • Troubleshooting
      • Inaccurate Transcriptions or Speech Recognition Errors
      • Speech Recognition not Activating
      • Error Messages During Transcription
      • Delayed Transcription Output
  • LookUp
    • Creating a New Lookup
    • Viewing Recent Lookups and Results
    • LookUp Requests Data Explained
    • LookUp API Service
    • FAQs
      • Can I Test Your HLR LookUp Service Before Buying?
      • Can I Know From LookUp.csv List If the Number Was Reachable?
      • Can I Send HLR LookUp Requests From CommPeak API?
    • Troubleshooting
      • HLR LookUp Returns an "Unknown" Status
  • Reports
    • Call Records (CDR)
    • Origination CDR
    • Daily Calls
    • Calls by Destination
    • Call Graphs
    • Balance Graph
    • Failed SIP Calls Analysis
      • Troubleshooting Failed SIP Calls
  • Settings: Users & Access
    • Users
    • Departments
  • Account Security
    • How to Keep Your Account Secure
    • How to Create a Secure Password
    • How to Restore Your Forgotten Password
    • Using CommPeak Support PIN
    • How to Handle Phishing and Spam Issues
    • PBX IP ACL Settings
    • Proactive Account Monitoring
    • FAQs
      • How Do You Authenticate SIP Calls?
      • How Can I Know If I Received a Genuine CommPeak Email?
      • Data Privacy Concerns
  • Help & Support
    • Using Speaky, Your AI Assistant
    • My Tickets
    • Network Monitor Pinger
    • Requesting Refund
    • Closing CommPeak Account
  • FAQs
    • How Can VPN Affect VoIP Calls?
    • What Are the Supported Codecs?
    • Can I Make a Test Call Before Crediting My Account?
    • Do You Offer Termination in Every Country?
    • What Is SIP Origination and SIP Termination?
    • How Up-To-Date Are the CDRs?
    • Can I Use My Wireless Satellite Connection?
    • Can I Disable the Ability of the Specific User to See Balance and Total Usage?
    • Can I Use One Number on My SIP as a Static Number for Outbound and Inbound Calls?
  • Troubleshooting
    • Login Difficulties in CommPeak Portal
    • Billing and Payment Issues in CommPeak Portal
    • API Integration Failures with CommPeak Services
    • Two-Factor Authentication (2FA) Problems in CommPeak Portal
    • Call Quality Issues
    • Reporting and Analytics Errors in CommPeak Portal

SIP Trunking

  • Getting Started
  • SIP Account Configuration
    • Registering in CommPeak Softphone
    • Registering in Zoiper
    • Registering in IP Phones
    • Setting Up a SIP Trunk in FreePBX
    • Setting Up a SIP Trunk in FreeSWITCH
    • Setting Up a SIP Trunk in an Asterisk PBX
  • SIP Trunking Management
    • Prioritizing Voice Traffic From CommPeak on Windows Environments
    • Dial Pattern for 3rd-Party PBXs
    • PBX VoIP Network and Firewall Best Practices
    • No-Surcharge Country List for UK Dialing
  • Service Testing
    • CommPeak Speed Test
    • CommPeak Looking Glass
    • Realtime System Status
    • Running an Echo and DTMF Test
  • FAQs
    • How Are Calls Handled and Optimized With CallBoost?
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
    • Do You Support DNS SRV Record?
    • Do You Support SIP Over TLS and SRTP for Secure VoIP Communication?
    • How Can VPN Affect VoIP Calls?
    • Do You Support IPSec Integration With Customers?
    • What Codec Should I Use?
    • What Are CommPeak IP Addresses?
    • Where Is My Traffic Sent To?
    • How Can I Know Which Exactly Caller ID Rule Was Triggered?
    • What Are CommPeak SIP Signaling Addresses?
    • What Is E.164?
    • What Are Allowed Ports for CommPeak VoIP Services?
    • What Should I Do if Port 5061 is Blocked?
    • What Are STUN and TURN in SIP?
    • Important Note: Using 3rd-Party Applications
  • Troubleshooting
    • Choppy or Distorted Audio
    • Echo During Calls
    • Incorrect Caller ID Display
    • Call Connection Failures
    • One-Way Audio
    • Dropped Calls
    • Extension Registration Issues

CommPeak Dialer

  • Getting Started
    • Manager's Guide: Getting Your Agents Started
    • Agent's Guide: Getting Started
    • Dialer Navigation & Search
    • Speaky
    • Dialer Dashboard
    • User Profile
    • Search Bar
  • Admin Tools
    • Users Management
      • Creating a Single User
      • Mass User Creation
      • Managing Existing Users
      • Active User Sessions
      • Desks
      • User Roles
      • Skill Groups
      • Users Breaks
      • Clock Out Reasons
      • Desk's Breaks
    • Groups Management
      • User Group Parameters
      • Filter Groups
      • Tips for Managing User Groups
      • Testing Lead Assignment
      • Group Leads Simulator
      • Priority Groups
    • Agents Management
      • Getting Your Agents Started - Manager's Guide
      • Getting Started - Agent's Guide
      • Dialer Calling Options
      • Predictive Dialing
      • Scheduled Calls
      • Personal Predictive Queue
      • Call Rating
      • Registering in Third-Party Softphones
    • Leads Management
      • Lead Search
      • Lead Files Management
      • Duplicates Management
      • Blacklists Management
      • Custom Lead Fields
      • Object Lists
      • Lead Indicators
    • Campaigns Management
      • Customizing Campaigns
      • Manager Hashtags
      • Campaign Rules
        • Data Points
      • Lead Status Workflow
    • Realtime Management
      • Realtime Stats
      • Realtime Modules
      • Realtime Customization
      • Realtime Alerts
      • Listen, Whisper, and Barge
  • Agent's Guides
    • Agent's Guide: Getting Started
    • How to Switch to the Agent Workspace and What’s New
    • Dialer Calling Options
    • Predictive Dialing
      • Making Calls
      • Lead Details
      • Call Transfers & Conferences
      • Calendar
      • Leaving Comments
      • Submitting Feedback
      • Audio Messages, Beeps, and Pause Notifications
    • How to Rate Calls
  • Secure Login Options
    • External Identity Providers Login Options
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Alerts on Password Reset Requests
    • Troubleshooting 2FA Login Issues
  • Settings & Infrastructure
    • General Settings
      • Access Control Lists
      • Default Timezones Management
      • CDR Dialing Pattern
      • Fields Translations
      • Call Center Regions
      • Recordings
      • IP Addresses and Port Ranges for CommPeak Dialer
    • Outbound Configurations
      • Trunks
      • Auto Dialing Caller IDs
      • Manual Dialing Routes
      • Dialer Routes
    • Inbound Configurations
      • IVR Flows
      • IVR Elements
      • IVR Settings
      • IVR Canvas Builder
      • Queues Management
    • Dialer Integrations
      • CRM Integration vs Uploading Lead Files
      • Dispatch Leads Automation (Incoming Request Global Adapter)
      • Click2Call Integrations Overview
      • Click2Call: Secure Leg-B Encryption Guide
      • FreshSales / FreshWorks Click2Call
      • Salesforce Click2Call
      • Leverate Click2Call
      • HubSpot Click2Call
      • Panda Click2Call
      • EasyTech Click2Call
      • Proftit Click2Call
      • Chameleon Click2Call
      • Zoho CRM
      • HubSpot CRM
      • Bitrix CRM
    • Webhooks Management
    • API Management
  • Messaging Channels
    • Creating Transactional Channels
    • Creating Two-Way SMS Channels
    • Creating WhatsApp Business Channels
    • Messaging Inbox
      • Making Inbox Calls
    • Incoming Messages Alerts
    • Troubleshooting Messaging Channels
      • My Channel Was Disabled Automatically
      • My Event Was Disabled Automatically
      • What Happens to Messages When My Channel or Event is Disabled?
      • Agents Can’t Modify the Event Message While Calling a Lead
      • My Agents Can't See the Option to Open the Messaging Inbox
      • I Cannot Choose the Right Messaging Route
  • Speech Recognition Management
  • Answering Machine Detection (AMD)
  • Reports & Analytics
    • Agents Performance Report
    • Personal Dialer Performance
    • Scheduled Calls by Agents
    • Shift Performance Stats
    • Call Analytics
    • Call Records List Report
    • Search Text in Calls
    • Agents Clocked-In Stats
    • External Reports
    • Messaging Logs
    • Network Stats
  • Additional Services
    • Voice AI Bot (Beta)
      • AI Engines (Integrations)
        • Vapi AI Voice Agents
        • ElevenLabs AI Voice Agents
      • AI Agents
      • Inbound Voice Agents
      • AI Flows - Realtime management
      • AI Bot Vendor - Dialer Requirements (Beta)
      • FAQs
        • How Can I Connect an AI agent to the Leads it Dials?
        • How Does the Dialer Decide Which Leads are AI Candidates?
        • I Connected an Existing Group of Human Agents to an AI Bot Through a Skill Group. What Happens to the Loaded Leads?
        • How Can I Set up a New Group Where the AI Bot Always Speaks First, and Humans Only Take Transfers?
        • What Happens When a Lead is a Candidate for AI but no Bot is Available?
        • What Happens When the Vendor Call to the AI Bot Fails?
        • How Is Drop Rate Calculated When AI Bots are Part of the Shift?
        • How Can I Tell in Call Records Whether a Call Was Handled by a Bot?
        • How Can I Manage AI Bots on the Realtime Page?
    • SMS
    • Call Transfers and Conferences
    • Voicemail Detection
    • Speech to Text
    • Interactive Features
    • WhatsApp Calls
  • Troubleshooting
    • No Agents on the Realtime Page
    • Agents' Actions Are Not Syncing to CRM
    • Agents Are Waiting Too Long for a Call
    • Agent Calling Only Old or Personal Leads
    • Dialer Call Quality Issues
    • Low Answer Seizure Ratio
    • No Initial Ring for Agents
    • Wrong Lead Called
    • Not Receiving Initial Softphone Calls for Dialer Predictive Mode
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • 2FA Login Issues
    • Manual Call Is Not Showing in Realtime
    • I Cannot Listen to Phone Calls in Realtime

TextPeak

  • Getting Started
    • Starting with TextPeak
    • TextPeak Login & 2FA
    • TextPeak Dashboard
    • Realtime Performance
    • Support
  • SMS Campaigns Management
    • Campaign Management Overview
    • Creating Campaigns
      • Managing WhatsApp Campaigns
    • Message Templates
      • Managing WhatsApp Templates
    • Word Groups
    • Analytics & Insights
  • Streams API Management
    • Getting Started with Streams API
    • Creating Marketing Streams
    • Creating Transactional Streams
      • Transactional Stream Guidelines
    • Creating OTP Streams
    • Creating Two-Way Streams
    • Creating WhatsApp Streams
      • Viewing WhatsApp Stream Details
      • Creating a Token for WhatsApp Business
    • Creating Telegram Bot Streams
    • Creating Voice Streams
  • OTP Service
    • Creating OTP Configurations
  • Contacts
    • Getting Started with Contacts
    • Creating Contact Lists from CSV Files
    • Connecting Contacts from App Integrations
    • Segments
    • Individual Contacts
    • Contact Fields
  • Sender IDs
    • SMS Sender IDs: Best Practices & Requirements
  • Inbox
    • Agent's Guide: Managing Conversations
      • Making WhatsApp Business & VoIP Calls
    • Manager's Guide: Inbox Settings
      • General Settings
        • Agent Presence
      • Teams
      • Users
      • Sender Profiles
      • Incoming Routing
      • Assignment
      • Conversation Goals
      • Auto Replies
      • Tags
      • Canned Responses
      • Working Hours
    • Inbox Statistics
      • My Statistics
      • Space Statistics
    • Inbox Role Permissions
    • Custom Views
    • Table Layout
    • Previous Conversations
    • Snoozed Conversations
  • Messages
    • Managing Messages
    • Outgoing Messages
    • Incoming Messages
  • Domains and URLs
    • Domain Management
    • Domain Pools
    • URL Offers & Opt Out
  • TextPeak Integrations
    • monday.com Integration
    • Pipedrive Integration
    • Intercom Integration
    • Make Integration
      • Setting Triggers in Make
    • Zapier Integration
      • Setting Triggers in Zapier
    • Hubspot Integration
      • Integrating Hubspot and CommPeak SMS
      • Installing a Connection Between Hubspot and CommPeak
      • Importing Contacts from Hubspot CRM to TextPeak
    • Shopify Integration
      • Importing Contacts from Shopify to CommPeak SMS Platform
    • Zoho Integration
    • OpenAI Integration
    • Gemini Integration
  • Webhook Management
    • Working with Webhooks
    • Request Logs
  • Users & Roles Management
    • Managing Spaces & Teams
    • Managing Users
    • Role Permissions
    • Inbox Role Permissions
  • Settings & Infrastructure
    • My Profile
    • Blocked Destinations
    • Pricing
    • Sending Hours
    • API Keys
    • Tasks
  • FAQs
    • Can I Add SMS DID for Specific Country to Use With TextPeak Only?
    • How Can I Get My DIDs Incoming Messages Into TextPeak?
    • Can I Manage Permissions for my Agents?
    • Can I Integrate TextPeak With My CRM?
    • Can I Integrate WhatsApp/Telegram Instant Messaging Service?
    • Can I Set Up Auto-Messaging With TextPeak on Classic PBX?
  • Troubleshooting
    • TextPeak 2FA Login Issues
    • Message Delivery Failures in TextPeak
    • Issues With 2-Way Messaging
    • Integration Challenges Between TextPeak and CRM Systems
    • Delayed or Failed Message Scheduling in TextPeak
    • Difficulty Adding or Managing Contacts in TextPeak
    • Not Receiving Inbound Messages in TextPeak

Cloud PBX

  • Getting Started
    • Navigation & Search
    • Speaky
    • Cloud PBX Dashboard
    • Getting Your Agents Started - Manager's Guide
    • Getting Started - Agent's Guide
    • User Profile
  • Admin Tools
    • Users Management
      • Creating a Single User
      • Mass User Creation
      • Managing Existing Users
      • Active User Sessions
      • Desks
      • User Roles
      • Users Breaks
      • Desk's Breaks
    • Realtime Management
      • Realtime Stats
      • Realtime Modules
      • Realtime Customization
      • Realtime Alerts
    • Agents Management
      • Call Rating
      • Registering in Third-Party Softphones
  • Secure Login Options
    • Login Through External Identity Providers
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Alerts on Password Reset Requests
    • Troubleshooting 2FA Login Issues
  • Settings & Infrastructure
    • General Settings
      • Access Control Lists
      • CDR Dialing Pattern
      • Call Center Regions
      • Recordings
    • Trunks
    • Manual Dialing Routes
    • Inbound Configurations
      • Designing IVR Flows
      • IVR Settings
      • IVR Canvas Builder
      • Guide to IVR Elements
    • Cloud PBX Integrations
      • Click2Call Integrations Overview
      • Click2Call: Secure Leg-B Encryption Guide
      • FreshSales / FreshWorks Click2Call
      • Salesforce Click2Call
      • Leverate Click2Call
      • HubSpot Click2Call
      • Panda Click2Call
      • EasyTech Click2Call
      • Proftit Click2Call
      • Chameleon Click2Call
    • API Management
    • Speech Recognition Management
  • Messaging Channels (PBX)
    • Creating Transactional Channels (PBX)
    • Creating Two-Way SMS Channels (PBX)
    • Creating WhatsApp Business Channels (PBX)
    • Messaging Inbox (PBX)
    • Incoming Messages Alerts
    • Troubleshooting Messaging Channels
  • Reports & Analytics
    • Agents Performance Report
    • Call Records List Report
    • Search Text in Calls
    • External Reports
    • Messaging Logs
    • Network Stats
  • Additional Services
    • WhatsApp Calls
    • Answering Machine Detection (AMD)
  • FAQs
    • How Can I Edit My Agents' Names?
    • How Can I Setup C2C After I Switch to a New CRM? Where Can I Find the Endpoints and Extensions?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • How Can I Configure a New PBX-Dialer Version and Delete the Old One?
    • How Can VPN Affect VoIP Calls?
  • Troubleshooting
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • Integration Challenges with CRM Systems
    • 2FA Login Issues
    • I Cannot See Click2Call in my CRM

Classic PBX

  • Getting Started
  • Settings
    • Viewing Network Statistics
    • Configuring Outbound Caller IDs
    • Adding Devices and Users
    • Transferring Calls in PBX
    • Blacklisting an Incoming Number
    • PBX IP ACL Settings
  • Configuring Incoming Call Flow
    • Configuring Inbound Call Routes in PBX
    • Creating a Queue in PBX
    • Configuring IVRs
    • Configuring Announcements
    • Adding Time Groups and Time Conditions
    • Why You Need Call Forwarding to Voicemail
  • Click2Call
    • Getting Started with Click2Call
    • Click2Call Information for CRM Developers
  • PBX Stats
    • Getting Started
      • PBX Stats Overview: Video Guide
      • Manager Login
      • Dashboard
      • Logging In to CommPeak Softphone
      • Configuring a Device and Logging in to Zoiper Softphone
      • Configuring a Device and Logging in to MicroSIP Softphone
      • Configuring IP Phones
      • IP-Based Access Control
    • Configuring PBX Stats
      • Desks
      • Agents
      • Devices
      • Pause Types
      • Scheduled Reports
      • Users
      • Roles & Permissions
      • Webhooks
      • Admin Page
      • Live Sessions
      • Activity Logs
      • Phone Number Masking
      • Getting PBX Stats API Keys and Documentation
    • Working with PBX Stats
      • Stats by Queue
      • Queue Manager
      • Stats by Agent
      • Tasks
      • Realtime Monitoring
      • Listen, Whisper, Barge, Split Recording
      • Listen, Whisper and Barge from Softphone
      • Creating Report Templates
      • CDRs
    • Managing Agents
      • Configuring a Device and Logging In to MicroSIP Softphone
      • Configuring a Device and Logging In to Zoiper Softphone
  • Post-Answer Playback
    • Troubleshooting
      • No Audio on Test Call
      • Call Ends Immediately After the Other Side Picks Up
      • Only One Side Hears the Announcement
      • Recording Drop-Down Not Visible After Selecting Yes
  • FAQs
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Need to Configure My Home Firewall for VoIP?
    • What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
    • Do You Support Any SIP TLS SRTP Encryption Methods?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • Can I Add a Second Queue to an Inbound Number?
    • How to Create Outbound/Inbound Configuration in My PBX?
    • How Can I Setup C2C After I Switch to a New CRM?
    • How Can I Monitor the PBX Extension Latency?
    • How Can VPN Affect VoIP Calls?
    • Can I Set Up Auto-Messaging on the Classic PBX Using TextPeak?
  • Troubleshooting
    • PBX Call Quality Issues
    • Access to PBX Stats Denied
    • 2FA Login Issues
    • When I Click the Click2Call Link, it Says the Webpage is Unavailable and Does Not Initiate a Call
    • Not Receiving an Incoming Call When Using Listen or Whisper

CommPeak Softphone

  • Getting Started
    • CommPeak Softphone Options
      • Standalone CommPeak Softphone
      • Built-in CommPeak Softphone
      • Web-Based Softphone Widget
      • Built-in Softphone for JWT-Enabled SIP Accounts
    • How SSO Login Works in Softphone
    • Login with 2FA Support
  • Operating Standalone CommPeak Softphone
    • System Requirements
    • Interface Description
    • Making Calls
    • Active Call Functions
    • Call History
    • Listen, Whisper, & Barge
    • Available & DND Statuses
    • Rating Calls
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio Settings
      • Help & Support
  • Operating Built-In CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, & Barge
    • Available & DND Statuses
    • Rating Calls
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio Settings
      • Help & Support
  • Operating Web-Based Softphone Widget
    • Making Calls
      • Softphone Chrome Application
    • Active Call Functions
    • Call History
    • Listen, Whisper, & Barge
    • Available & DND Statuses
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio Settings
      • Help & Support
  • Operating Built-In Softphone for SIP Accounts
    • Making Calls
    • Active Call Functions
    • Call History
    • Listen, Whisper, & Barge
    • Available & DND Statuses
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio Settings
      • Help & Support
  • FAQs
    • What Do I Need to Make Calls With CommPeak Softphone?
    • Can I Transfer Calls in CommPeak Softphone?
    • What DTMF Modes Does CommPeak Softphone Have?
    • How Can I Check My Sound?
    • How Can I Improve the Audio Quality of Calls?
    • How Can I Check My Ping/Jitter in Softphone?
    • How Can I Add One More Call to the Active Call?
    • Why Enable STUN/TURN in CommPeak Softphone?
  • Troubleshooting
    • Not Receiving Initial Softphone Calls for Dialer Predictive Mode
    • Microphone Volume Automatically Decreases
    • Unable to Make or Receive Calls
    • Choppy or Distorted Audio
    • Echo During Calls
    • One-Way Audio
    • Dropped Calls
    • Extension Registration Issues
    • Built-In Softphone Login Error: 403 - IP mismatch

What Are CommPeak IP Addresses?

  1. CommPeak SIP Trunking FAQs
  2. / What Are CommPeak IP Addresses?

Answer

You can find the full list of CommPeak's current IP ranges in the CommPeak's SIP Trunking Addresses article.‍

Updated 7 months ago


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