DID Numbers: Detailed Descriptions and Step-by-Step Instructions

Check the pages below for detailed descriptions and step-by-step instructions on how to configure and manage the CommPeak DID numbers services:

Getting Started with the DID Numbers Service

How to get started and make the most of CommPeak DID numbers, a service that allows you to have unique virtual phone numbers for each person or workstation.

Voicemail Settings for DID Numbers

Configure a voicemail message to play to customers when their call goes to voicemail due to incorrect DID forwarding or unreachable destination.

DID Inventory and Reports

Get an overview of your available virtual numbers, including their activity, status, and settings, perform inventory and run reports.

Identities

Follow the step-by-step guide to create your business or personal identity if you wish to purchase DID numbers.

KYC Instructions

This article offers a detailed guide for completing the Know Your Customer (KYC) process as part of CommPeak’s extended verification procedures.

Inspect DID numbers for potential spam, set up scheduled checks, monitor their status, and view detailed logs of past checks. You can also add new numbers to be checked, assign custom tags for filtering results, and edit existing checks.

Viewing SMS Messages Sent to DID Numbers

View incoming SMS messages sent to DID numbers, share them, and grant access permissions to others based on IP address.

What is DID verification? How do I verify my external Caller IDs?

Verify your non-CommPeak DID number as a Caller ID in CommPeak Portal.