Dynamic Caller ID Overview

The Dynamic Caller ID feature allows you to change or hide your caller ID during outbound calls based on previously set rules.

For example, you are calling to the US from the UK and want to appear as calling from the US. If you have set up an automated rule for this, your Caller ID will change to the US phone number you have specified in the rule.

Video Tutorial

All dynamic rules you have created are displayed in the VoIP Services section, on the Dynamic Caller IDs tab.

To add a dynamic Caller ID rule:

1. Click the Add Dynamic Caller ID Rule button in the top right.

2. In the Create new Caller ID Rule window that appears, fill in the fields described in the table. Apply Rule for and Caller ID Type are drop-down lists, and the country selector is searchable.

   

3. Click Save Rule.

To delete a dynamic Caller ID rule:

1. Expand VoIP Services in the left pane.

2. Go to the Dynamic Caller ID tab.

3. Click the delete icon for the rule you wish to delete.

   

Dynamic rules will apply to outgoing calls after you enable them in SIP accounts.

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NOTE

Make sure to verify your added dynamic Caller ID since the unverified Dynamic Caller IDs (indicated with an exclamation mark) are not available as selectable options in the SIP Accounts settings.

To activate dynamic Caller ID rules:

1. Expand VoIP Services in the left pane.

2. Go to the SIP Accounts (Trunks) tab.

3. Click Edit for the SIP account you wish to modify.

4. On the Edit SIP Account page that opens, find the Caller ID panel. Use the search box or the All Rules / Selected tabs to locate the rule, then select its checkbox (or use Select All to enable every rule). The Selected: X of Y counter shows how many rules are active. Use the Create New link to add a rule, or Manage Rules to edit existing ones.