Agent's Guides
Training guides for CommPeak Dialer agents covering the Agent Workspace, making calls, lead management, feedback, call transfers, calendar, call rating, and more.
This section covers working in the Predictive Mode within the new Agent Workspace. If you're using the legacy Dialer Agent Interface, refer to the legacy Agents Management section.
Browse the agent training guides below to learn how to use the CommPeak Dialer within the Agent Workspace.
Agent's Guide: Getting Started
Learn the essentials of using the CommPeak Dialer: login setup, workspace navigation, and instructions for managing calls and contacts.
Agent Workspace: How to Switch & What’s New
Check how to switch from the Legacy Agent Interface to the new Agent Workspace in CommPeak Predictive Dialer, including what's changed, and where to find your tools.
Dialer Calling Options
Discover the calling options agents have in CommPeak Dialer to communicate with leads.
Predictive Dialing
Check the detailed guide introducing Predictive dialing in the Agent Workspace.
How to Rate Calls
Learn about the call rating feature that enables you to easily give feedback about the call quality and report call issues.
NOTEMake sure to check the Agent Workspace: How to Switch & What's New page to learn what has changed in the new Agent Workspace, where to find your favorite tools, and how to switch from the legacy Dialer Agent Interface.
Updated about 2 hours ago