Use your CommPeak Portal to see the detailed table view of your entire DIDs inventory with the visual indicators and columns used to manage your numbers.

DID Management

In the DID > Management page, you can:

• View and manage DIDs assigned to your CommPeak Account.
• Apply different actions to your DID numbers, for example, setup call forwarding to your SIP account, voice URI, or a landline or mobile number
• Define receiving incoming text messages via email
• Manage DID auto-renewal and create and apply tags or add internal notes
• Enable Maintenance mode and run test calls without changing their permanent settings
• Apply bulk actions to across hundreds of numbers instantly.
• Get full control over canceling unneeded numbers directly through the CommPeak Portal.

Applying Actions

Using the DID Management table, you can apply various actions to your DIDs.

To access the action options:

4. Click the three-dot action icon for the needed number and select an action from the list.

Refer to the following table for column descriptions:

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NOTE

You can also manage multiple DID numbers at once. To learn more, check the Bulk Actions article.

Changing Configuration

The Change configuration action allows you to set call forwarding to your SIP account, voice URI, or a landline or mobile number.

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NOTE

Check the Receiving Incoming Calls to Your DID article to learn how to define your DID(s) to start receiving incoming calls.

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NOTE

For more details on configuring the available forwarding destinations, check the following dedicated articles:

• Setting Up Inbound Calls on Your SIP Account
• Configuring Voice URI Routing
• Setting UP PSTN on Your DID Number.

Managing Auto-Renewal

You can enable or stop auto-renewal of the selected DIDs added to your account.

To enable Auto-Renew:

1. Open the My DIDs tab.
2. In the My DIDs table, use the checkbox on the left or select the needed number by applying search filters at the top right of the DID Management page.

   

3. Click the three-dot action icon for the needed number and select the Enable Auto-Renew action from the drop-down list.

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NOTE

You can also apply this action across multiple DIDs. For more details, check the Managing Multiple DIDs article.

3. In the Enable Auto-Renew window, review the number(s) selected and click Save changes to confirm.

4. You will be notified that auto renewal was successfully enabled for the number.

   

5. To check if the change has been added to the correct number, check the Renewal column for the corresponding DID number record (this should indicate the upcoming renewal date). Hover over the icon (the blue repeat arrows) to see the note on the upcoming renewal date.

To stop Auto-Renew:

1. Open the My DIDs tab.
2. In the DIDs Management table, click the three-dot action icon for the needed number and select the Stop Auto-Renew action from the drop-down list.

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NOTE

You can also apply this action across multiple DIDs. For more details, check the Managing Multiple DIDs article.

3. In the Stop Auto-Renew window, review the number(s) selected and click Save changes to confirm.

4. You will be notified that auto renewal was successfully disabled for the number.

5. To check if the change has been added to the correct number, check the Renewal column for the corresponding DID number record (the Auto-Renew entry should be cleared).

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TIP

To find numbers that expire soon, click Filters, then click the About to expire button and confirm applying the filter.

Making Test Calls

You can make a test call to the DID from any number to verify a DID's routing.

To do it:

1. Open the three-dot menu and select Make a test call.

2. In a new window, click to place the call.

3. CommPeak simulates an incoming call to confirm connectivity (with no external phone required) to verify the call reaches your third-party platform.
4. Check the call record in DIDs > Origination CDR to confirm CommPeak forwarded it correctly.

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TIP

In case you experience any issues, check the troubleshooting articles listed in our Can I Use My CommPeak DID with a Third-Party Telephony Provider? article.

Searching, Filtering, and Exporting

Use the checkboxes on the left or select numbers by applying various search filters at the top right of the DID Management page.

Here, you can:

• Use the Search option to search for the needed number record.

• Apply filters or select the needed record(s) from the list of DIDs under your account.

  

To access the filtering options:

1. Click the Filter button.
2. Apply filters by country, forwarding option, identity, tag, or renewal date to search for needed number(s) or click to show (hide) archived numbers or those about to expire.

3. To clear filtering results, click Clear .

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NOTE

• Archived numbers are hidden by default. Click the Show archived numbers button to view them; to hide them back, click Hide archived numbers:

4. To download your filtered .CSV list or export the whole table for reporting or external audits, click the Export button at the top right of the table.

Receiving Incoming Calls to Your DID

To receive incoming calls to your DID number, you need to set call forwarding to your SIP account, voice URI, or a personal, mobile, or another number to which you forward calls from this virtual number.

Handling Incoming Text Messages via Email

Create a message delivery profile to configure DID(s) to receive incoming text messages via email.