With TextPeak, you have an option to manage your WhatsApp Business templates from the Streams API menu.

To edit the existing message templates or add new templates to your streams:

Log in to TextPeak in your browser.
Click Streams API in the main menu on the left.

Screenshot of the Streams API tab — **Streams API** tab

On the page that opens, select the WhatsApp stream you need.
In the sidebar, select the Events tab. Here, you can see all the templates you have under your account.

Screenshot of the Events tab — **Events** tab

Creating New WhatsApp Templates

To create a new template:

Click + New event template.

Create New Event Template form
The Stream Message Content page opens, where you can provide the following information:

Event name
Category (click to select the needed option from the drop-down menu: MARKETING, UTILITY, or AUTHENTICATION)

Selecting message category
Message language.

The next steps depend on the category you select. For MARKETING and UTILITY templates, you write the message content yourself. For AUTHENTICATION templates, WhatsApp defines the message text for you.

Marketing and Utility templates

For MARKETING and UTILITY templates, compose the message content:

In the Content section, provide the message content including its header, body (required), and footer.
You can use the RTL Editor option to write messages in one of the RTL (Right to Left) languages, like Arabic or Hebrew.

Screenshot of using RTL Editor option — Using **RTL Editor** option

In the Buttons section, click to add the button(s) you will need for your message (Website Link, Call Phone Number, Quick reply, etc.). Also, provide the button's name and value.

Finally, preview your message and click Create Template.

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NOTE
There are some rules you need to observe while creating your message.
For example, you can add only one Call Phone Number button to the message, but you are free to add as many Website Link buttons as needed.

Authentication Templates

Authentication templates deliver one-time passwords (OTPs) to your contacts. Their message content is preset by WhatsApp, so there is no Content or Buttons section to fill in:

The message text is fixed: the verification code followed by the security disclaimer For your security, do not share this code.
The Copy Code button is added automatically, letting your contacts copy the received code with one tap.

To create an authentication template:

Select AUTHENTICATION as the template category.
Preview your message and click Create Template.

Creating authentication template

Once approved, the template appears on the Events tab with the Approved status and can be used for delivering one-time passwords through your OTP configurations. For details, see Creating WhatsApp Streams.

Editing and Deleting Templates

All of the templates are editable and can be deleted if needed.

Screenshot with editing template — Editing template

Once the template is approved by WhatsApp, it can be used for messaging inside your Inbox.

Screenshot with selecting template — Selecting template