Running an Echo Test

An echo test is a feature created to check the quality of your sound and make sure your headset is working properly. It helps you troubleshoot issues with your VoIP calls.

To perform the echo test:

1. Log in to the softphone application you use for CommPeak VoIP services.
   In this article, we are giving instructions for CommPeak Softphone and Zoiper.

2. On the dial pad, enter *13 and click the dial button.

   

   

• Enter*13 in the line above the dial pad and click the dial button.

  

• Go to Settings and click Test Call.

3. Say something using your computer microphone or headset microphone. Everything you’re saying will be repeated back to you as soon as the machine receives your voice. Check if the sound quality and Network Latency are fine.

   

   
   

If you have any issues, make sure your Internet connection is stable and that your microphone and headphones are connected. Also, feel free to contact our support team.