Running an Echo and DTMF Test
An echo test allows you to check the quality of your sound; a DTMF test is used to check that your hardware is sending through the correct DTMF signals.
An echo test is a feature created to check the quality of your sound and make sure your headset is working properly. It helps you troubleshoot issues with your VoIP calls.
A DTMF test checks that your hardware is sending the correct DTMF signals.
You can perform a self-test for echo and DTMF functionality by dialing 07777712125552665 from any SIP account in the CommPeak platform. This special phone number is free of charge and available to all SIP clients.
Running an Echo Test
To perform the echo test:
- Log in to the softphone application you use for CommPeak VoIP services.
Below, we give instructions for testing with CommPeak Softphone and Zoiper.
- On the dial pad, enter *13 and click the dial button.

CommPeak Softphone dial pad: full mode

Zoiper dial pad
- The test call will be placed.
If you’re using CommPeak Softphone, there is another option to run the echo test:
- Go to Settings and click Test Call.

Test Call option in CommPeak Softphone
- Say something using your computer microphone or headset microphone. Everything you say will be repeated back to you as soon as the machine receives your voice.
- Check if the sound quality and Network Latency are fine.

Echo test in progress in CommPeak Softphone
NOTE
CommPeak Softphone supports the G.722 Wideband codec that makes HD VoIP possible and can be used only with providers that support that option.
An HD icon appears when the softphone detects wideband calls (HD). This indicates that the call will broadcast in high definition according to the following flow: agent device → dialer → CommPeak → ISP → callee device.

Echo Test in progress in Zoiper5
If you have any issues, make sure your Internet connection is stable and that your microphone and headphones are connected. Also, feel free to contact our support team.
Updated about 8 hours ago