Route incoming calls on your DIDs by setting up forward voice URIs.

Configuring Voice URIs

To add a new voice URI:

1. Log in to the CommPeak Portal.
2. On the main menu on the left, navigate to DIDs and select Management.

3. Switch to the Voice URIs tab.
4. Click + Add URI at the top right of the page.

5. In the side menu that appears, fill out the following fields:

   • In the Name field, enter the DID voice URI alias (e.g., My New Voice URI).
   • In the Identity parameters section, specify the prefix for your SIP URI. Optionally, enable the Include DID number in final URI toggle to show the number in the generated SIP URI.

   

   • In the SIP server selection field, select the needed configuration: CommPeak PBX or External server.

• For the CommPeak PBX option, select the needed CommPeak Dialer or PBX instance.

• For the External server option, specify the custom host to be used.

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NOTE

You can add to both configuration variants (CommPeak PBX or External server) the following optional parameters:

• +: the plus sign - optional
• 999: PBX dial route pattern - optional
• port : PBX port (e.g., 5080; the default port is 5060) - optional.

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NOTE

Destination phone number must be 8-16 digits.

6. Click Create URI.
7. A new profile record is added to the table.

Configuring Voice URI Forwarding

To set up Voice URI forwarding:

1. Open the My DIDs tab.
2. In the DIDs Management table, click the three-dot action icon for the needed number and select the Change configuration action from the drop-down list.

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NOTE

You can also apply this action across multiple DIDs. For more details, check the Managing Multiple DIDs article.

3. In the Update call configuration window, review the number(s) selected, check the Voice URI checkbox, select the needed profile, and click Save changes to confirm.

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NOTE

You can also reorder the priority of the forwarding destinations by dragging the routing sequence.

To check if the forwarding rule has been applied to the correct Voice URI profile, hover over the corresponding icon for the DID number record (the arrow icon should turn dark purple which means the option is enabled).

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NOTE

When forwarding to your own number, you will be charged as for outbound calls within your pricing plan.

Managing Voice URIs

You can apply the following actions to manage your voice URI profiles:

• Filter DIDs: click to open the DID Management tab with the DID records filtered by this profile.
• Edit: click to open the Edit voice URI profile side menu.
• Delete: click to delete the profile record.