FAQs
CommPeak Classic PBX FAQs
In this section, you’ll find answers to the questions about using CommPeak Classic PBX our customers ask us the most.
Following these best practices ensures high-quality, secure VoIP calls while minimizing network disruptions.
How Should I Set Up a VoIP Network With Dual ISPs?
You can improve VoIP quality and security by using separate ISPs or prioritizing VoIP traffic with QoS, bandwidth allocation, and VLANs.
Read more about setting up a VoIP network with dual ISPs
Do I Need to Configure My Home Firewall for VoIP?
You can additionally optimize VoIP on home routers by enabling UPnP or manually forwarding SIP /RTP ports.
Read more about configuring home firewalls for VoIP
What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
You can optimize VoIP call quality by allowing specific ports, disabling SIP ALG, and avoiding deep packet inspection on your business firewall.
Read more about PBX VoIP firewall settings for business
Do You Support Any SIP TLS SRTP Encryption Methods?
CommPeak supports SIP TLS and SRTP for secure VoIP calls.
Read more about SIP TLS SRTP encryption methods
How Can I Whitelist Specific IPs Under Click2Call ACL?
You can whitelist IPs for Click2Call functionality in CommPeak PBX by following detailed instructions.
Read more about whitelisting IPs under Click2Call ACL
Can I Add a Second Queue to an Inbound Number?
Yes, you can add a second queue for an inbound number.
Read more about adding a second queue to an inbound number
How to Create Outbound/Inbound Configuration in My PBX?
For efficient call handling and improved communication setup, you can configure inbound call routes and manage outbound caller IDs in CommPeak Classic PBX.
Read more about creating Outbound/Inbound configurations
How Can I Setup C2C After I Switch to a New CRM? Where Can I Find the Endpoints and Extensions?
You can integrate Click2Call with your CRM software by following detailed instructions.
Read more about setting up C2C after switching CRM
How Can I Monitor the PBX Extension Latency?
You can monitor network latency for all your PBX extensions on the Network Statistics page.
Read more about monitoring PBX extension latency
How Can VPN Affect VoIP Calls?
The use of a VPN can impact VoIP calls in several ways.
Read more about how VPNs affect VoIP calls
Can I Set up Auto-Messaging on the Classic PBX Using TextPeak?
The CommPeak Classic PBX lacks a direct user interface for sending SMS via TextPeak, but this can be done programmatically using APIs.
Read more about setting up auto-messaging using TextPeak
IMPORTANTFor using your Classic PBX, please disable SIP ALG on your firewall.
You can find the IP address of your Classic PBX server at CommPeak Portal > Cloud PBX > PBX Instances.
Please check the PBX IP ACL Settings article to learn how to add IP addresses to Web, SIP, and Click2Call access lists and review the blocked IP addresses.
Updated 10 days ago