CommPeak Classic PBX FAQs: Encryption, Load Balancing, Devices, and More

Below are the most common questions about using CommPeak Classic PBX.

Following these best practices ensures high-quality, secure VoIP calls while minimizing network disruptions.

How Should I Set Up a VoIP Network With Dual ISPs?

You can improve VoIP quality and security by using separate ISPs or prioritizing VoIP traffic with QoS, bandwidth allocation, and VLANs.

Do I Need to Configure My Home Firewall for VoIP?

You can additionally optimize VoIP on home routers by enabling UPnP or manually forwarding SIP /RTP ports.

What PBX VoIP Network Firewall Settings Are Needed for Business Networks?

You can optimize VoIP call quality by allowing specific ports, disabling SIP ALG, and avoiding deep packet inspection on your business firewall.

Do You Support Any SIP TLS SRTP Encryption Methods?

CommPeak supports SIP TLS and SRTP for secure VoIP calls.

How Can I Whitelist Specific IPs Under Click2Call ACL?

You can whitelist IPs for Click2Call functionality in CommPeak PBX by following detailed instructions.

Can I Add a Second Queue to an Inbound Number?

Yes, you can add a second queue for an inbound number.

How to Create Outbound/Inbound Configuration in My PBX?

For efficient call handling and improved communication setup, you can configure inbound call routes and manage outbound caller IDs in CommPeak Classic PBX.

How Can I Setup C2C After I Switch to a New CRM?

You can integrate Click2Call with your CRM software by following detailed instructions.

How Can I Monitor the PBX Extension Latency?

You can monitor network latency for all your PBX extensions on the Network Statistics page.

How Can VPN Affect VoIP Calls?

The use of a VPN can impact VoIP calls in several ways.

Can I Set Up Auto-Messaging on the Classic PBX Using TextPeak?

The CommPeak Classic PBX lacks a direct user interface for sending SMS via TextPeak, but this can be done programmatically using APIs.

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IMPORTANT
For using your Classic PBX, please disable SIP ALG on your firewall.
You can find the IP address of your Classic PBX server at CommPeak Portal > Cloud PBX > PBX Instances.
Please check the PBX IP ACL Settings article to learn how to add IP addresses to Web, SIP, and Click2Call access lists and review the blocked IP addresses.