Before purchasing DID numbers, it's essential to create identities and ensure that they meet the requirements associated with the numbers you intend to purchase. To be able to purchase a DID, you need to have at least one approved identity.

You have the option to choose between a business and personal identity based on your specific needs:

• A BUSINESS IDENTITY unlocks a full range of tailored services to cater to companies' unique business requirements.
• A PERSONAL IDENTITY unlocks a range of tailored services for individuals.
Please note that a personal identity is limited and allows restricted actions.

Creating an Identity

To start creating a new identity:

1. Log in to your CommPeak Portal account.

2. Go to the DIDs section in the main menu and select Identities.

   

3. Click Add A New Identity in the top right of the Manage Identities page.

4. In the New Identity Creation pop-up window, select Business or Personal and proceed depending on your choice.

Business Identity

1. After you select Business, the pop-up expands with a list of the business information and documents you must provide.

2. Familiarize yourself with the list, prepare the required documents, then click Proceed at the bottom. You will be redirected to the New Identity Creation page.

3. In the Identity Details section, Part A, fill in your company name, registration number, VAT, and registered address. ​

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   TIP

   Select your street in the Street drop-down list, and the City and Country fields will populate automatically. Also, if you enter the building number in the street field, the system will insert it into the relevant field.

3. If your physical address differs from the registered one, toggle the switch at the bottom to the right and complete the additional fields provided. ​

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NOTE

Please remember that in Step 4, you need to submit the proof of address - a document where the address matches either the registered or the physical address you have entered.

4. In Part B , fill in the name and role of your company’s authorized representative, then click Save And Continue.

   

This will save a draft of your identity, and you will be able to resume its creation later.

5. In the Email Verification section, enter your email and click Get Code Via Email.

   

6. Check your mailbox for a new email with a six-digit code from CommPeak and copy the code.

   

7. Fill the code in for email verification.

   

8. Click Resend Code if you didn't get an email. You may need to allow the system some time before the next attempt.

9. In the Phone Verification section, enter your valid phone number to ensure you get a phone call. Select your country code, enter your number, and click Get Code Via Call.

10. Receive a phone call with a four-digit code and enter the code.

    

You can always click Resend Code if you wish to repeat the phone call. You may need to allow the system some time before the next attempt.

11. In the Supporting Documents section, you need to submit three types of supporting documents. ​

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NOTE:

It is crucial that the information in the documents you submit matches the data you have entered in the previous sections.

Please upload your documents individually in the PDF, JPEG, or PNG format by clicking the UPLOAD DOCUMENT. Then click SUBMIT IDENTITY FOR REVIEW .

12. Confirm your submission. At this step, you can click NO, GO BACK TO EDIT and adjust the data you have entered. If you’re ready to submit your identity, click YES, SUBMIT FOR REVIEW. Please remember that no more changes are possible after you click the Yes button.

13. The system will show a confirmation message.

After clicking Got It, you return to the Manage Identities page to monitor the status of your submission. You will also receive a confirmation by email. Reviewing time is up to 48 hours.

Personal Identity

If you select Personal, the pop-up expands with a list of the personal information and documents you must provide.

1. Familiarize yourself with the list, prepare the required documents, and then click Proceed at the bottom. You will be redirected to the New Identity Creation page.

2. In the Identity Details section, Part A, fill in your personal address. ​

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   TIP:

   Select your street in the Street drop-down list, and the City and Country fields will populate automatically. Also, if you enter the building number in the street field, the system will insert it into the relevant field.

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   NOTE:

   Please remember that in Step 4, you need to submit the proof of address - a document where the address matches the personal address you have entered.

   

3. In Part B, fill in your first and last name, then click Save And Continue.

4. This will save a draft of your identity, and you will be able to resume its creation later.

5. In the Email Verification section, enter your email and click Get Code Via Email.

6. Check your mailbox for a new email with a six-digit code from CommPeak and copy the code.

   

7. Fill the code in for email verification.

   Click Resend Code if you didn't get an email. You may need to allow the system some time before the next attempt.

8. In the Phone Verification section, enter your valid phone number to ensure you get a phone call. Select your country code, enter your number, and click Get Code Via Call.​

   

9. Receive a phone call with a four-digit code and enter the code.

   

   You can always click Resend Code if you wish to repeat the phone call. You may need to allow the system some time before the next attempt.

10. In the Supporting Documents section, you need to submit two types of supporting documents. ​

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    NOTE:

    It is crucial that the information in the documents you submit matches the data you have entered in the previous sections.

    Please upload your documents individually in the PDF, JPEG, or PNG format by clicking the UPLOAD DOCUMENT. Then click SUBMIT IDENTITY FOR REVIEW .

    

11. Confirm your submission. At this step, you can click NO, GO BACK TO EDIT and adjust the data you have entered. If you’re ready to submit your identity, click YES, SUBMIT FOR REVIEW. Please remember that no more changes are possible after you click the Yes button.

12. The system will show a confirmation message.

    

    After clicking Got It, you return to the Manage Identities page to monitor the status of your submission. You will also receive a confirmation by email. Reviewing time is up to 48 hours.

Submission Status

• Draft: you started the submission process but haven’t completed all the steps. Click the edit icon to renew the process.
• Pending review: the identity has been submitted and is under review by the CommPeak Compliance team, which takes up to 48 hours.
• Accepted: the CommPeak Compliance team approved your identity, and you are ready to order DID numbers and associate them with this identity.
• Update Required: The CommPeak Compliance team returned the submitted identity, and you are required to modify it. You will also receive an email with details about the updates needed.
• Declined: the CommPeak Compliance team rejected your identity.
• Archived: if you start editing an identity with the Accepted status, it becomes archived, and a new identity is created above the archived one.

Managing Identities

The Managing Identities page contains a table with all identities you’ve submitted or started to add.​

You can see identity details, linked DIDs, process steps, and statuses here.

If the identity status is Update Required , check the buttons in the Process Steps column. If any button is in red, it indicates there is an issue in the related step.

On the right, there are icons for actions. You can do the following:

Delete your identity unless it’s pending for review.

Modify the identity.

View identity details.

If you wish to download the provided documents, click the links in the Submitted Documents field. A message with a download link will be sent to the verified identity email. The link is available for 48 hours.

To make any changes to your accepted identity:

1. Click the edit icon on the right.

2. Confirm your intention by clicking Edit.

   

3. Make changes on any step and click Submit Identity for Review to resubmit it.

4. You will get a confirmation in a pop-up window. The status of the identity will revert to Pending Review again. The previous version of the identity will be set to Archived .

5. You will be able to use your identity after it is reviewed and the status of your identity changes to _Accepted_a gain.

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NOTE

You can click the edit button if you need to upload additional documents or replace the current ones.
Navigate to Step 4, where you can re-upload documents or attach any additional required documentation.

Extended Verification

The compliance team may request additional verification beyond the client's uploaded identity documents. In such cases, they will require the client to undergo a KYC (Know Your Customer) process for additional verification. KYC, short for "Know Your Customer," is a standard procedure to verify the identity of clients and assess potential risks of illegal intentions.

Go to the KYC Instructions article to learn how to perform the entire KYC flow.