Issue

Participants hear their voices echoed back during calls.

Possible Causes and Solutions

The problems with your voice echoing back during calls can arise from the following reasons:

Reason 1. Acoustic Feedback

Use high-quality, well-configured headsets to prevent sound from speakers feeding back into the microphone.

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NOTE

You can also check the Audio article to learn more about Softphone's microphone and headset settings.

Reason 2. Network Latency

High latency can cause echo. Optimize your network to reduce delays, ensuring latency is below 150 ms.

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NOTE

Check the CommPeak Speed Test page that provides more details about how you can assess your connection's speed and quality.