Dashboard
Get familiar with the PBX Stats dashboard, your account's homepage, which provides a summary of key statistics such as call volumes, durations, and agent performance, along with interactive graphs and charts.
The Dashboard is the homepage of your PBX Stats account. Here you can see the main statistics of your Classic PBX for the selected period (today by default).
The statistics include:
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Total number of inbound and outbound calls
Total number of inbound and outbound calls
NOTE
The refresh interval for today’s total outbound calls is up to five minutes.
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ACD, the average duration of inbound and outbound calls
Average duration of inbound and outbound calls
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The percentage of bridged calls (connected inbound calls) and successful outbound calls
Percentage of bridged inbound calls and successful outbound calls
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Bridged and non-bridged inbound calls
Bridged and non-bridged inbound call statistics
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Answered and unanswered outbound calls
Answered and unanswered outbound call statistics
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Inbound and outbound call statistics graph
Inbound and outbound call statistics graph
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The list of top five agents. By default, it shows the most successful agents by the number of calls made. To sort the results by a different criterion, click the header of the respective column.
Top five agents list
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Call duration graph
Call duration graph
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Queue summary graph
Queue summary graph
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SLA box - the percentage of inbound calls answered within one minute.
Percentage of inbound calls answered within one minute
Updated 14 days ago