Issue

Reports in the CommPeak Portal are generated incompletely or inaccurately or fail to generate.

Possible Causes and Solutions

There can be several reasons why your CommPeak Portal reports are incomplete, inaccurate, or fail to generate:

Reason 1. Date Range Selection

Verify that the correct date ranges and filters are applied when generating reports.

Reason 2. Data Processing Delays

Allow time for the system to compile and process data, especially for large datasets.

Reason 3. Browser Compatibility

Use a supported browser and ensure it's updated to the latest version.

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NOTE

For more details on how to view and manage your call and expense history in the CommPeak Portal, check the Reports page.