Configuring Incoming Call Flow

Configure inbound call routes in CommPeak Classic PBX, including setting up routing rules, destinations, and call recordings.

Create and configure call queues in CommPeak Classic PBX, including setting up queue settings, ring strategies, and failover destinations.

Create an Interactive Voice Response (IVR) and assign it to an incoming call flow in Classic PBX.

Step-by-step instructions on how to upload audio files, configure announcement settings, and assign the announcement to various call flow elements.

Learn how to add time groups and time conditions in your Classic PBX.

Find out what steps are required to complete the PBX setup and enable recorded voice messages to be sent to voicemail.