Configuring Incoming Call Flow

Learn how to configure the incoming call flows for the CommPeak Classic PBX

Refer to the pages below for detailed instructions on how to configure the incoming call flows for the CommPeak Classic PBX:

Configuring Inbound Call Routes in PBX

Configure inbound call routes in CommPeak Classic PBX, including setting up routing rules, destinations, and call recordings.

Creating a Queue in PBX

Create and configure call queues in CommPeak Classic PBX, including setting up queue settings, ring strategies, and failover destinations.

Configuring IVRs

Create an Interactive Voice Response (IVR) and assign it to an incoming call flow in Classic PBX.

Configuring Announcements

Step-by-step instructions on how to upload audio files, configure announcement settings, and assign the announcement to various call flow elements.

Adding Time Groups and Time Conditions

Learn how to add time groups and time conditions in your Classic PBX.

Why You Need Call Forwarding to Voicemail

Find out what steps are required to complete the PBX setup and enable recorded voice messages to be sent to voicemail.