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Realtime Management

Learn how to work with the Realtime page in your Cloud PBX system

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The Realtime dashboard provides a live view of all activity on your Cloud PBX. It is an essential tool for managers to monitor ongoing operations and make immediate decisions.

The articles in this section cover:

  • monitoring active calls and their statuses
  • viewing the real-time status of all agents
  • tracking live queue statistics, such as wait times and service levels
  • using functions like the Alerts indicator, which informs users about issues like low balance and other alerts and offers steps to resolve them.

Refer to the following articles for details on how to work with Cloud PBX Realtime:

Realtime Stats

Learn how managers can monitor live call center operations, customize the live view, and access notifications about ongoing issues.

Realtime Modules

Learn about the modules available on the Realtime page that allow you to monitor agents' real-time activities, view call center statistics, and access key actions and metrics through customizable grid or table layouts.

Realtime Customization

Learn how to customize the Realtime page for monitoring your call center activities. Learn to apply and clear filters, define settings like layout, alerts, and agent states, and switch to TV mode for a full-screen view.

Realtime Alerts

Learn about the Alerts indicator on the Realtime page, which informs users about issues like low ASR rates, insufficient lead availability, and low voice or SMS balance, and offers steps to resolve these alerts.

Updated 8 days ago