To start working in the standalone CommPeak Softphone, install the software and then sign in using PBX Stats, SIP or Dialer/Cloud PBX credentials.

Installation

CommPeak Softphone is normally installed silently on PCs within corporate networks.

Otherwise, you can download and install it manually via the installation files for Windows or Linux.

Logging In

The first thing you need to do before using CommPeak Softphone as a remote application is to get your login information.

Several options are available as follows:

• agent credentials and the domain from PBX Stats
• SIP credentials and a domain from your account at the CommPeak Portal
• user credentials and the domain from Dialer or CloudPBX.

Complete these steps to find the relevant data and start your work:

Option 1: PBX Stats

1. Go to PBX Stats > Configuration > Agents. On this page, the data in the Login column corresponds to the User field in the Softphone.

2. Click Reset Password in the Password column.

   

3. Copy the new password in the following window.

   

4. Start the CommPeak Softphone application. In the start window that opens, fill in the fields as follows:

   • User: enter data from the Login column.
   • Password: enter data from the Password column, and if you want to save the password, select the checkbox below.
   • Domain: specify your domain name followed by .stats.pbx.commpeak.com . To save the entered data, select the Save SIP account info for next login checkbox.

5. Click the Login & Start Calling button.

Option 2: SIP

1. In your account at CommPeak Portal, go to Setup > SIP Accounts.

   

2. Find the necessary account and click the eye icon under Username/IP in a SIP account line to show the username. If you forgot the password, click Reset Password to get an email with a reset link. Scroll down to the Server status section:

   

3. Launch the CommPeak Softphone application. In the start window that opens, fill in the fields as follows:

• User: fill in data from the Username/IP field.

• Password: enter your SIP account password.

• Domain:

  • specify your desired regional domain to sign in, e.g. useast.sip.commpeak.com
  • or enter sip.commpeak.com and it will detect your region automatically. To save the entered data, select the Save SIP account info for next login checkbox.

4. Click the Login & Start Calling button.

Option 3: Dialer / Cloud PBX

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IMPORTANT

To use the remote CommPeak Softphone with your Dialer or Cloud PBX account, make sure that for your user in the Dialer or Cloud PBX, the Use CommPeak Classic PBX option is chosen in SIP Settings.

1. Log in to your account with the following credentials:

• User: your username in the CommPeak Dialer or Cloud PBX.
• Password: your password in the CommPeak Dialer or Cloud.
• Domain: <domain>.td.commpeak.com.

2. Click Login & Start Calling.

Login Error Codes