External Reports
Find out how to access and use third-party analytics through interactive charts that provide key insights into call center operations, categorized by countries, affiliates, caller IDs, and agents.
External reports embed third-party analytics in the Dialer platform. Their interactive charts with flexible filtering and breakdown options visualize the most important data about your call center operations.
NOTE
External reports appear in your system after about a month of its launch.
To visit the analytics page, go to Reports > External Reports. Along with the Overview, the standard solution includes four reports by Countries, Affiliates, Caller IDs, and Agents.
External Reports menu
Countries' report provides diagrams and stats by countries.
Report on countries
The following report displays call metrics categorized by Caller IDs.
Report on Caller IDs
The following report highlights agents' performance:
Report on agents
To get custom reports, submit a request or contact your account manager.
Updated 6 days ago