Issue

TextPeak users may have problems uploading, editing, or deleting contact lists.

Possible Causes and Solutions

The issues with adding or managing contacts in TextPeak can have several reasons:

Reason 1. File Format Errors

Ensure contact lists are in the required format (e.g., CSV) and meet the specified structure.

You can check the Contacts article for more details on managing your contacts.

Reason 2. Incorrect International Phone Numbers Formats

Please make sure that the contact number follows the correct internationally accepted format [+][destination prefix/country code][subscriber number, including area code], with a maximum length of fifteen digits.

Please check the What is E.164? article to learn more.

Reason 3. Insufficient Permissions

Check if the user role has the necessary permissions to manage contacts.

For more details, check the Role Permissions article.