The Failed SIP Calls Analysis report is emailed to inform users about account setup errors so they can resolve them and improve their SIP account configuration, behavior, and call filtering.
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IMPORTANT
To get real-time errors alerts, make sure to enable the corresponding option in the Account Settings > Notifications tab.
SIP Calls Analysis report option enabled
When you get a Report on Failed SIP Calls Analysis email, you can:
Click Resolve the Issue and follow the further instructions to resolve the issue
Click the provided link to be redirected to the corresponding documentation page.
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NOTE
We will not send you the same kind of error again within a span of 48 hours; this way, you will have time to fix it.
Viewing SIP Calls Error Details
To view SIP calls errors:
From your email, click the See Call Errors to open the Call Attempts SIP Errors page. This page contains a table that provides details on the call logs for all SIP errors, allowing you to investigate any call-level error.
The table organizes all information about each error occurrence in the following columns: Error time, Error reason, IP, CLI, Destination, and SIP Account with the names of the SIP accounts linked to the SIP account page.
Call Attempts SIP Errors page
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TIP
On the Call Attempts SIP Errors page, you can additionally set one or more filters to search for SIP errors. For example, you can filter them by date and time, error reason, CLI, or destination. Click Search to filter error records.
The short error description is displayed in the Error reason column. Hover over the "i" button to see a tooltip with the full explanation of the error.
Go to the table in the Call Errors section.
The table details all the call errors: the error, its reason, the number of error occurrences, and provides the option to resolve it.
Proactive Monitoring > Call Errors table
Click the error occurrence link to see more details about the error.
Click Resolve to proceed with resolving the issue.
Resolving SIP Calls Errors
To resolve SIP calls errors:
Open the VoIP Services > Proactive Monitoring page and scroll to the Calls Error section.
Select the needed record, click Resolve, and follow the instructions to resolve the corresponding issue.
Alternatively, from your email, click Resolve the Issue to proceed with resolving the issue.
SIP Calls Errors Explained
The following table contains descriptions of account configuration and setup errors SIP users may have.
Error Code
Error Reason
Description
100
Tech prefix or Call plan
Calls fail due to a missing tech prefix or call plan.
Check all available call plans or tech prefixes on the SIP Account page.
Calls are blocked as they can only be made during workdays defined in your account's working days settings.
To adjust your workdays, set your schedule in the Rule Setting tab on the Proactive Monitoring page. You can also read more about configuring workday times in this article.
106
Working hours
Calls are blocked as they can only be made during working hours defined in your account's working hour settings.
Set your schedule on the CommPeak portal to adjust your working hours.
107
24 hours limit
Calls are blocked because they reached the maximum usage limit within 24 hours. You can set your limits on the Proactive Monitoring page.
108
Blocked by CommPeak
CommPeak blocks your calls because you have allowed CommPeak to block suspicious traffic. If you wish to change this behavior (not recommended), you can do it in the Rule Settings tab on the Proactive Monitoring page. Please check the Proactive Account Monitoring article to learn how to manage and create VoIP rules in the CommPeak portal.
111
Repetitive dialing
Multiple redials on the same numbers temporarily block you from calling a specific destination. Please contact CommPeak support for more details. Recommendation: Reduce repeated dialing to the same destination numbers.
133
Third-party number
The destination is limited to calling only with CommPeak's DIDs. Please use CommPeak's DID as the Allowed Caller ID or order a DID by contacting our support.
134
Non-business hours
Calls to certain countries dialed outside business hours are rejected due to CommPeak's Calling Hours Restriction. Please make sure to call this destination only during business hours.
140/141
Price limits
You can’t make calls to some destinations because of price limits.
To resolve the issue, you must modify the Rate Cap Settings by adjusting the limits on the SIP Account page.
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TIP
Please refer to the Troubleshooting Failed SIP Calls article for more details on addressing the issues that may arise when making CommPeak account SIP calls.
