Troubleshooting Messaging Channels

Information to help you identify, isolate, and resolve issues with Messaging channels.

Refer to the following articles for information on how to address issues that may arise when using messaging channels:

My Channel Was Disabled Automatically

My Event Was Disabled Automatically

What Happens to Messages When My Channel or Event is Disabled?

Agents Can’t Modify the Event Message While Calling a Lead?

My Agents Can't See the Option to Open the Messaging Inbox

I Cannot Choose the Right Messaging Route

Updated 4 days ago