Built-in Softphone for JWT-Enabled SIP Accounts

If your SIP Account is configured to use JWT authentication, you can take advantage of the Built-in CommPeak WebRTC Softphone which allows you to make calls directly from your browser with no additional setup.

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NOTE

If you haven’t set up JWT authentication for your Built in CommPeak Softphone yet, you can do so by following this simple step-by-step guide.

To start using CommPeak’s Built-in Softphone:

1. Open the VoIP Services > SIP Accounts tab.
2. Click the phone icon next to the SIP account you want to use.
3. The Built-in ComPeak Softphone launches directly in your browser, so installing anything is unnecessary. Once you have launched it, you are ready to dial and connect.

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NOTE

To make sure your calls always show the correct number, we recommend setting a Fixed Caller ID for your Built-In Softphone.
If not set, we will automatically use one of your approved Caller IDs - so choose the one you prefer!

4. You can minimize the Softphone widget; but you can bring it back anytime by clicking the green round phone icon in the top bar.

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NOTE

If you choose to close the Softphone session:

• Any active call will be immediately disconnected.
• The associated SIP account will be set to the offline mode.

5. To avoid interruptions, finish your conversation before exiting. Regardless, a confirmation prompt will appear when you try to close the Softphone session.