FAQs

CallBoost is a real-time call routing engine that enhances call success rates by automatically rerouting calls based on previous outcomes

The best practice is to allocate one ISP for VoIP traffic and another for data traffic.

You can try using multiple PoPs for higher redundancy if the entire local network goes down.

CommPeak provides DNS A records to point to our SIP proxies.

CommPeak supports encrypted SIP signaling over TLS and encrypted media transmission via SRTP.

The use of a VPN can impact VoIP calls in several ways.

At the moment, we do not support the establishment of IPSec with customers but you can request this support.

For the best sound quality, all calls in CommPeak Dialer, CommPeak Cloud PBX, or CommPeak Softphone are default switched to G.722 HD wideband audio codec.

CommPeak has a large network of globally distributed PoPs (SIP signaling points of presence). For the full list of CommPeak's current IP ranges check below.

Your media is routed directly to the carriers' closest demarcation point.

You can generate a Call Records report (CDRs) to check the caller ID.

For the full list of CommPeak's current IP ranges check below.

E.164 is the global standard for telephone numbering, ensuring every device within the PSTN possesses a globally unique number.

You need to define your firewall or network settings to allow specific ports to ensure seamless connectivity for VoIP Services.

If you're experiencing blocked access, you can connect securely using TLS transport over specific ports.

STUN and TURN are two essential protocols that ensure your SIP softphone (like CommPeak’s Softphone) can successfully make and receive calls when your device is behind a router or firewall.

Manual enabling SRTP (Secure Real-Time Transport Protocol) is required when using TLS for SIP transport.