CommPeak TextPeak FAQs: Manage DIDs, Agent Permissions & CRM Integration

Below are the most common questions about using CommPeak TextPeak.

Can I Add Messaging DID for Specific Country to Use With TextPeak Only?

We offer the SMS DID service for most major destinations worldwide. For more details, contact our support team to check the TextPeak feature availability in your country.

How Can I Get My DIDs Incoming Messages Into TextPeak?

You can configure forwarding SMS messages sent to DIDs to your CommPeak SMS account.

Can I Manage Permissions for My Agents?

All TextPeak accounts with master user roles can manage the permissions for their team users under the Role Permissions page.

Can I Integrate TextPeak With My CRM?

Yes, with TextPeak, you can easily integrate text messaging into your CRM, E-commerce, or sales platform operations.

Can I Integrate WhatsApp/Telegram Instant Messaging Service?

Sure, with the support of expanded stream channels, you can create and use customized SMS routes to interact with instant messaging platforms like WhatsApp, Telegram, etc.

Can I Set Up Auto-Messaging With TextPeak on Classic PBX?

If you are using CommPeak Classic PBX, you can consider adding an auto-messaging integration with TextPeak.