Configure Pause Types in PBX Stats

Managers and agents can use pause types to let others know if they are available at the moment and select a reason for their unavailability. When an agent is on pause, this information is displayed on their card on the Realtime page. ‍The card will also show the pause type - work-related or personal.

A manager can configure pause types this way:

Log in to PBX Stats

Open Pause Types

Go to Configuration > Pause Types.

Screenshot of the **Configuration > Pause Types** page — **Configuration > Pause Types** page

Edit or disable pause types

Edit or disable previously created pause types in the list.

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NOTE
The pause types that you have created appear in agent workspaces. When agents need to take a break, they can click Pause and choose one of them.

To create a new pause type:

Create a pause type

Click Create Pause Type.

Screenshot of the **Create Pause Type** option — **Create Pause Type** option

Name the pause type

Enter its name.

Select the category

Select category - Work Related or Personal

Activate the pause type

Place a checkmark to make it active.

Save the pause type

Click Create.

Screenshot of the **Create Pause Type** form — **Create Pause Type** form

If you want to learn more about configuring pause types for the agent, you can check Agent's Workspace Overview.‍