Connect a WhatsApp Business Number to CommPeak

To send messages from a WhatsApp Business number through the CommPeak messaging service, you first connect that number to CommPeak. You do that in Meta's sign-in wizard: sign in to your Facebook Business account, choose the number and the business assets you share, and grant CommPeak the permissions it needs.

Before you begin

Make sure you have:

A Facebook Business account with a business portfolio you administer
A phone number that is not already registered with WhatsApp
The CommPeak messaging service activated on your account.

Connecting your WhatsApp Business account

Meta onboarding screen listing what CommPeak will be able to do with your WhatsApp Business account — Meta summarizes the connection before the wizard starts.

Enter the display name and the phone number this channel sends from, then click Next.

Add your WhatsApp phone number step, with a display name, a country code, and a phone number — The number you enter here becomes the sender for this channel.

Select the business assets you share with CommPeak, then click Next.

Select the business assets to share with CommPeak, with a business portfolio and a WhatsApp Business account selected — Pick the business portfolio and the WhatsApp Business account CommPeak uses.

Review the permissions the wizard asks for, then click Confirm.

Review screen listing the assets shared with CommPeak and the permissions it grants — Meta lists every permission CommPeak receives before you confirm.

Meta confirms that your WhatsApp Business number is connected to CommPeak. Click Finish.

Confirmation that your account is connected to CommPeak, with Add payment method and Finish buttons — Meta confirms the connection and starts its review of your business.

What happens next

Meta reviews your business against the WhatsApp Business Messaging Policy. The review takes up to 24 hours, and Meta contacts you if it finds a problem.

Meta’s guide to business verification describes what the review covers.

What to do next

Creating WhatsApp Business Channels: set up the channel that sends from the number you connected
SMS Integrations: the other integrations available for the CommPeak messaging service
Can I Integrate WhatsApp/Telegram Instant Messaging Service?: what the WhatsApp and Telegram integrations cover.