You can enable a voice welcome message for incoming calls instead of connecting them to an extension right away.

Perform the following steps to add audio files with a welcome message or music recordings and configure an announcement.

Step 1: Access the Classic PBX Web Interface

1. Obtain your Classic PBX server's domain and admin credentials from CommPeak support team.

2. Open a web browser, navigate to the domain, and log in to the server.

   

Step 2: Upload an Announcement File

1. In the main menu of your Classic PBX, go to ADMIN and select System Recordings.

   

2. Click Add Recording in the top-left corner.

3. Fill in the necessary information: enter the recording name and description.

   

4. Select an audio file. You can upload your own file by clicking Browse and then choosing a file from your PC. Supported file formats include WAV, MP3, and OGG. Or use built-in PBX phrases, which you can select from the Add System Recording drop-down box.

5. Click Submit. A newly added file will appear in the list. You can select it when creating an announcement.

   

Step 3: Configure Announcement Settings

1. In your PBX control panel, go to APPLICATIONS and select Announcements.

   

2. Click Add in the top-left corner.

   

3. Fill in the necessary information:
   Enter the recording name, description and then select a previously added audio file. You can select a user (an extension) or direct a call to a destination queue.

   

4. Click Submit.

5. Click APPLY CONFIG in the top right to apply the settings immediately.

   

Step 4: Assign the Announcement

After saving the announcement, you can assign it to various parts of your Classic PBX configuration, such as IVRs, time conditions, or other call flow elements.

Step 5: Test the Announcement

1. Place a test call to the designated phone number or DID that triggers the announcement.
2. Verify that the announcement is played as expected during the call.