Configure Announcements in Classic PBX

You can enable a voice welcome message for incoming calls instead of connecting them to an extension right away.

Perform the following steps to add audio files with a welcome message or music recordings and configure an announcement.

Step 1: Access the Classic PBX web interface

Get your server credentials

Obtain your Classic PBX server's domain and admin credentials from CommPeak support team.

Log in to the server

Open a web browser, navigate to the domain, and log in to the server.

Screenshot of the screen with accessing Classic PBX Web Interface — Accessing Classic PBX Web Interface

Step 2: Upload an announcement file

Open System Recordings

In the main menu of your Classic PBX, go to ADMIN and select System Recordings.

Screenshot of the **ADMIN > System Recordings** option — **ADMIN > System Recordings** option

Add a recording

Click Add Recording in the top-left corner.

Fill in the recording details

Fill in the necessary information: enter the recording name and description.

Screenshot of the **Add New System Recording** page — **Add New System Recording** page

Select an audio file

Select an audio file. You can upload your own file by clicking Browse and then choosing a file from your PC. Supported file formats include WAV, MP3, and OGG. Or use built-in PBX phrases, which you can select from the Add System Recording drop-down box.

Submit the recording

Click Submit. A newly added file will appear in the list. You can select it when creating an announcement.

Screenshot of the audio file added — Audio file added

Step 3: Configure announcement settings

Open Announcements

In your PBX control panel, go to APPLICATIONS and select Announcements.

Screenshot of the **APPLICATIONS > Announcements** tab — **APPLICATIONS > Announcements** tab

Add an announcement

Click Add in the top-left corner.

Screenshot of the **+ Add** button — **+ Add** button

Fill in the announcement details

Fill in the necessary information:
Enter the recording name, description and then select a previously added audio file. You can select a user (an extension) or direct a call to a destination queue.

Screenshot of the **Announcement: Edit** page — **Announcement: Edit** page

Submit the announcement

Click Submit.

Apply the configuration

Click APPLY CONFIG in the top right to apply the settings immediately.

Screenshot of the **APPLY CONFIG** button — **APPLY CONFIG** button

Step 4: Assign the announcement

After saving the announcement, you can assign it to various parts of your Classic PBX configuration, such as IVRs, time conditions, or other call flow elements.

Step 5: Test the announcement

Place a test call

Place a test call to the designated phone number or DID that triggers the announcement.

Check the announcement

Verify that the announcement is played as expected during the call.