Learn how to start, receive, or complete a call in the built-in Softphone widget opened from your JWT-enabled SIP Account.

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NOTE

You can check this simple step-by-step guide to learn how to set up JWT authentication for your built in CommPeak Softphone.

Outgoing Calls

To start an outgoing call:

1. In your CommPeak Portal's Main Menu, open the VoIP Services > SIP Accounts tab.
2. Click the phone icon next to the SIP account you want to use.
3. The built-in ComPeak Softphone launches directly in your browser, and you are ready to dial and connect.

4. Click numbers on the dialpad or enter the number into the field above it.
5. Then click the dial button.

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TIP

You can temporarily minimize the widget by clicking the minus button at its top right (or simply clicking outside the widget).

To regain the Softphone widget, click the phone icon next to the SIP account again.

Alternatively, click the green button next to the account notifications controls located at the top right of the page.

Incoming Calls

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IMPORTANT

You won't receive any calls if the DND status is enabled. You can learn how to exit DND and receive calls again from Available and DND Statuses article.

If the Auto-Answer feature is turned on for the SIP account you are using, the ringtone will play for the number of seconds you have set. Then, the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.

To receive the incoming call, click Accept.

If you cannot receive it, click Decline.

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TIP

In case of call errors, please check the corresponding Blocked Calls > Call Errors section to learn how to resolve the issue. You can check the Proactive Account Monitoring article for more details about the best practices for proactive monitoring and alerts.

Completing Calls

To complete an active call, click the red call end button.