Test Call

1. In the Help and support section, click Make a test call to check your sound quality.

2. A test call will start, and you will be able to hear how your voice sounds.

Technical Details

In the Technical Details section, you can find information about your PBX, IP, Extension, Port, Ping/Jitter, and the Softphone version.

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NOTE

The Tech Details page also displays a dedicated Internet Ping/Jitter metric that checks the connection health from your device to your nearest major content delivery server (like Cloudflare), giving you a true baseline of your local internet performance.

This new measure works alongside the existing PBX connection measure (which tracks ping/jitter to your connected SIP server/Dialer FS), allowing you or your support team to quickly distinguish between a local internet issue and a server-side connectivity issue.

Updates

In Updates, you can check recent release notes on Softphone to stay updated.

Softphone Help

The Softphone Help redirects you to our comprehensive Softphone documentation page, ensuring you have immediate access to the latest guides and find answers to questions about your version of the CommPeak Softphone.

About Softphone

Click About Softphone to open the page containing legal information about the product on our website.