For AI agents: visit https://docs.commpeak.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI. Append .md to any documentation page URL to get its markdown version.
Convert voice recordings to text through, specifying language and channels to transcribe, and then view and search the resulting transcripts.
Speech to Text allows you to transcribe your voice recordings to text and store them in the CommPeak Portal. Then, you can listen to the saved recordings, view the call transcripts, and use them to find keywords in the agent's or customer's speech.
To convert your voice recordings to text:
Expand Speech-to-Text in the main menu and select Convert Speech.
Speech-to-Text menu tabs
Specify the type and language of the recording.
Select the channel(s) to transcribe.
Upload one or more files by dragging and dropping them into the upload area or finding the files on your PC.
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NOTE
The uploaded file must contain minimum 30 seconds of recording time and be of WAV, MP3, or FLAC format.
Click Start Now and wait until the file is processed.
Speech to Text > Convert Speech to Text tab
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NOTE
To see the actual pricing, check the Speech-to-Text >Pricing tab:
Speech-to-Text >Pricing menu tab
You can check the progress on the Speech-to-Text >Recognitions tab:
