Create New Speech Transcripts

Speech to Text allows you to transcribe your voice recordings to text and store them in the CommPeak Portal. Then, you can listen to the saved recordings, view the call transcripts, and use them to find keywords in the agent's or customer's speech.

To convert your voice recordings to text:

Open Speech-to-Text

Expand Speech-to-Text in the main menu and select Convert Speech.

Screenshot of the Speech-to-Text tab menu options — **Speech-to-Text** menu tabs

Set the type and language

Specify the type and language of the recording.

Select the channels

Select the channel(s) to transcribe.

Upload the files

Upload one or more files by dragging and dropping them into the upload area or finding the files on your PC.

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NOTE
The uploaded file must contain minimum 30 seconds of recording time and be of WAV, MP3, or FLAC format.

Start the transcription

Click Start Now and wait until the file is processed.

Screeenshot of the Speech-to-Text > Convert Speech to Text tab — **Speech to Text** > **Convert Speech to Text** tab

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NOTE
To see the actual pricing, check the Speech-to-Text > Pricing tab:
Speech-to-Text > Pricing menu tab

Check the progress

You can check the progress on the Speech-to-Text > Recognitions tab:

Screeenshot of the Speech-to-Text > Recognitions tab — **Speech-to-Text >** **Recognitions** tab