Welcome to CommPeak Dialer, a core component designed to enhance the efficiency of your outbound calling operations. This tool assists in automating the dialing process and managing call campaigns.

Our powerful omnichannel predictive dialer integrates various dialing modes, call routing capabilities, and provides reporting functions to offer insights into your campaign performance. Its purpose is to help reduce agent idle time, minimize manual dialing, and support agents in connecting with contacts more effectively.

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The Dialer: Getting Started dedicated section of the documentation will guide you through setting up and utilizing the CommPeak Dialer's features.
You'll learn how to configure and manage your outbound calling strategies, making the most of all its functionalities.

If you already use the CommPeak Dialer service, you can also view its details and add recording access accounts from your CommPeak account.

To do it, in the CommPeak Portal, expand Cloud PBX & Dialer > PBX & Dialer Instances in the main menu on the left.

Screenshot of the PBX & Dialer Instances menu tabs — **PBX & Dialer Instances** menu tabs

Review the Dialer Instances table. The Tenants column of the table shows your CommPeak Dialer domain.

Screenshot of Dialer Instances table — **Dialer Instances** table

Recording Access Accounts

Please refer to the Recording Access Accounts article for more details.