Help and Support Options

To get prompt help from our support team, please follow these steps:

1. Log in to your CommPeak Portal account.
2. Ask for assistance using the Help and Support tab options.
3. Alternatively, contact our support by clicking the CommPeak Help and Support Widget button in the bottom right corner of any page of your CommPeak Portal account.

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NOTE

The CommPeak Help and Support Widget option is also available on all https://www.commpeak.com/ and Documentation and Developer Hub pages.

4. Select the Help and Support tab option you'd like to use:

• Open a ticket to ask a question, create a task, and report an incident or problem
• My tickets to view the support requests you have opened
• Help Center to open the Documentation and Developer Hub where you can browse articles and find answers to your questions
• Call us to access the Support page
• Network Monitor - Pinger to monitor your office network
• Account Refund - to request a refund for the funds that were debited to your account.

CommPeak Help and Support Widget

The built-in CommPeak Help and Support widget allows you to send us messages, view existing conversations with our support professionals, review the opened tickets, check out our Documentation and Developer Hub pages, or view our Realtime System Status.

1. To use this option, click the chat button at the bottom right corner of any page in your CommPeak Portal account or our Documentation and Developer Hub. The widget is also available on all https://www.commpeak.com/ pages.
2. The dialog box will open, and you will see the system Status message and the link to our Documentation and Developer Hub.
3. Click the Send us a message button to start a new conversation. Enter your message, choose the option that best suits your issue type, and describe your question/issue.

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NOTE

You will need to provide your PIN to identify yourself when you contact the support team.

Your support PIN is located at the bottom-left corner of any page. Learn more about the support PIN here‍.

4. Once your message is sent to a CommPeak support representative, a corresponding ticket will be opened and processed as soon as possible.

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NOTE

If a CommPeak support representative is unavailable, or if you leave the Portal before we reply, we'll send a copy of your conversation to the indicated email address used to log into your account.

5. You can review the tickets you opened by:

• selecting it right in the widget
• clicking the Tickets icon in the widget footer (it becomes available as soon as the first ticket is submitted)
• going to the My Tickets tab.

Support Page

Selecting the Help and Support > Call Us tab will open the Support page.

On this page, you can find the following support login information our support team will ask you to provide:

• Customer ID to confirm your identity

• support PIN number.

  

Click VIEW STATUS PAGE to visit our Realtime System Status page.

Remote Control Assistance

CommPeak provides remote assistance via screen sharing.

Click the REMOTE ACCESS button, then download and run the CPRemoteSupport application. Allow a CommPeak support specialist to enter your PC using the application.

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IMPORTANT

We guarantee that it is completely safe to download and run the CPRemoteSupport application. Only authorized CommPeak members can log in to your PC.

Global/Local Support Options

You can reach the CommPeak support team 24/7 using the following:

• two global phone numbers for phone support or WhatsApp messaging

• specific local numbers for phone support

• Facebook and Telegram chats.