Two-Way SMS Channels in TextPeak | Replies in the Inbox

A Two-Way SMS channel receives replies on your long codes and routes them into the inbox, so a campaign and the conversation that follows it stay together.

Before you begin

Make sure you have:

An active TextPeak account with the messaging service enabled.
Permission to manage channels on that account.
A sender identity ready for the channel to send from.

Creating the channel

Log in to TextPeak in your browser.
Click Channels in the main menu on the left.
The Channels page opens and lists every channel type, with the number of channels you have created under each one.

Screenshot of the TextPeak Channels page showing the intro banner and the start of the channel type grid — The **Channels** page in TextPeak

Select the SMS Two-way card, then select Add channel.

SMS Two-way channel list, with the Add channel button and a table of existing channels — The channel list shows status, tags, route IPs and the default sender.

Enter a Channel name and a Channel description.
To limit which IP addresses can call this channel, select Enable IP ACL and add the addresses under Add IP.
Add Tags if you group channels by team, campaign or environment.
To try the channel without sending real messages, select Use Demo Sending.

Add new channel form for SMS Two-way, with channel name and description filled in — SMS Two-way has a single step: the channel is live as soon as you save.

Select Save & activate.

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NOTE
Saving activates the channel straight away and it starts accepting traffic. You can pause or edit it at any time.

The channel appears in the SMS Two-way list with the status Ready, and replies on its long codes start arriving in the inbox.