Notifications Settings

The Notifications tab in Account settings controls which account events trigger an email and who receives it. You invite recipients, assign each one to notification groups, and every recipient confirms the invitation before any email is sent.

Video Tutorial

Choose which CommPeak account notifications you receive by email, and invite other people to receive them with you. Email notification settings live in the Notifications tab of your account settings.

Viewing Portal Notifications

The CommPeak Portal sends notifications for these account events:

• Account activity.
• DID numbers verified or renewed.
• Cloud PBX activated or suspended.
• Recurring payments processed.
• Invoices paid, and more.

To see all portal notifications:

1. Click the bell icon in the top right.

   

2. In the window, that opens click See all notifications.

3. The Notifications page opens.

Opening the Notifications tab

Email notification settings sit in your account settings, separately from the portal notifications above.

1. Click your name in the bottom left pane.

2. Select Account Settings.

   

3. Open the Notifications tab.

Choosing which notifications you receive

The Notify me about.. section controls the notifications CommPeak sends to you, the account owner. Turn each one on or off with its toggle, then click Save changes.

The section includes the notifications described below.

These toggles apply only to your own address. To send the same notifications to a colleague or a shared mailbox, invite them as a recipient instead - see [doc: notification-settings#adding-an-email-recipient].

Notification groups

Recipients subscribe to groups rather than to individual notifications. Each group bundles related notifications, so you assign a recipient once instead of maintaining a list per notification type. A recipient can belong to one group, two, or all three.

The table below describes each group and what it contains.

Adding an email recipient

Recipients receive notifications at their own address. They confirm the invitation first, and they can change or cancel their subscription at any time without going through you.

1. Go to Account settings > Notifications.
2. In the Email recipients section, click + Add recipient.
3. Enter the recipient's name. A person's name or a team name both work; for example, Finance dept.
4. Enter their email address.
5. Under Subscriptions, select the groups the recipient should receive.
6. Click Send invitation.

The recipient receives an invitation email with an Accept & Subscribe button. No notifications are sent until they accept.

Invitation statuses

The Status column in the Email recipients table reports where each recipient stands.

The table describes the four statuses.

Resending an invitation

A Resend control appears on Pending rows. To send the invitation again, find the recipient in the Email recipients table and click Resend.

Invitation sent rows show no Resend control, since the invitation has been out for less than an hour.

For more on the one-hour rule, see Why Does My Recipient Show as Pending?.

Editing or removing recipients

You can change a recipient's name and their assigned groups at any time.

1. In the Email recipients table, click the edit icon on the recipient's row.
2. Update the Name, or change which groups you have selected under Subscriptions.
3. Click Save changes.
   CommPeak locks the email address once you send the invitation. To change an address, remove the recipient and invite them again with the new one.

To remove a recipient, click the delete icon on their row. They stop receiving notifications immediately, and you can invite them again later.

Notification delivery and time zones

Routine notifications are delivered according to each recipient's timezone, so a recipient in Berlin and a recipient in New York receive their daily report at the same local hour.

Three notifications do not follow the recipient's time zone:

• Low Balance
• Monitoring Report
• Recurring Services/DID Notifications.

Managing a subscription as a recipient

Every notification email includes a Manage subscriptions link in the footer. Recipients use it to adjust their own subscription without going through the account owner.

From that link, a recipient can:

• Unsubscribe from all notification email.
• Opt out of individual notification groups.

A recipient can only unsubscribe from the groups assigned to them in the invitation. Their status in the Email recipients table changes to Unsubscribed when they opt out of everything.

Unsubscribing belongs to the recipient, so re-inviting the same address leaves the recipient Unsubscribed. To start the email again, ask them to click Manage subscriptions in any CommPeak email they still hold and turn their groups back on.

For more on reversing an unsubscribe, see Can I Resubscribe Someone Who Unsubscribed?