Available & DND Statuses

Here, you will find an explanation how to switch between Available and Do Not Disturb (DND) statuses in the web-based Softphone and how each status affects call functionality.

In CommPeak Softphone, you can switch your status. It can be either Available or Do Not Disturb (DND).

The Available status lets agents receive and make calls. It is set by default.

While DND is active, you can only make outgoing calls.

To switch to DND:

Open your profile menu

Click the profile button.

Choose Do Not Disturb

Choose Do Not Disturb.

Screenshot of the Do Not Disturb option — **Do Not Disturb** option

To exit the DND mode:

Open your profile menu

Click the profile button.

Choose Available

From the drop-down menu, choose Available.

Or click Go online

Alternatively, click the Go online link at the top right.

Screenshot of the Available option — **Available** option

Updated 4 days ago

Did this page help you?