Issue

Recipients receive messages after a significant delay.

Possible Causes and Solutions

The issues with messages received by recipients after a significant delay can have several reasons:

Reason 1. High Traffic Volume

During peak times, message delivery may be delayed. Consider scheduling messages during off-peak hours.

Please refer to the Sending Schedule section to learn how to set the time and date when your SMS messages will be sent.

Reason 2. Carrier Delays

Some carriers may experience delays. Unfortunately, this is beyond CommPeak's control.

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NOTE

You can also check the Delayed or Failed Message Scheduling in TextPeak page that provides more details about troubleshooting the issues with scheduled messages sent at incorrect times or failing to send altogether.