Blacklists Management

The Blacklists Management section under Leads & Campaigns lets you handle the leads you do not want to be called.
To optimize performance, Black list are not loaded automatically. Use the search criteria above to find and display relevant entries.

Here you can upload blacklisted leads, approve the uploaded numbers, or remove them from the blacklist.

Adding leads to a blacklist

On the Add Blacklisted Leads tab, you can upload a file containing data about the leads that you do not want to be dialed (and mark them as DNC leads.

Requirements for the blacklist file:

• .csv format
• Contains only one column - the list of phone numbers
• No longer than 50K rows long to prevent overload.

To upload a blacklist file:

1

Open Blacklists Management

Go to Leads & Campaigns > Blacklists Management in the main menu and switch to the Add Blacklisted Leads tab.

2

Choose the upload options

Select the suggested checkboxes if you want to mark all the uploaded leads as approved or permanently approved at once. Otherwise, you can approve them later.

3

Choose the file

Click Choose File and browse for the file to upload.

❗️

IMPORTANT

Make sure that your CSV file contains only one column with leads' phone numbers and without any letters.

4

Upload the file

Click Upload.

5

Track the upload

You will be redirected to the Tasks Logs page, where you can track the upload progress.

Approving blacklisted leads

You can approve the leads added to a blacklist while uploading them if you put a checkmark in one of the suggested checkboxes - Mark all dnc leads as approved.

The leads uploaded with approval will appear on the Blacklisted Leads tab.

Those leads that still need approval will be saved to the Blacklisted Leads for Review tab.

To approve a single blacklisted lead:

1

Open Leads for Review

Go to the Blacklisted Leads for Review tab.

2

Approve the lead

On the line for the lead you want to approve, select Approve Blacklist number in Actions.

The lead will be moved to the Blacklisted Leads tab.

To approve multiple blacklisted leads:

1

Select the leads

On the Blacklisted Leads for Review tab, select the lines with the leads you would like to approve.

2

Choose Approve

At the bottom of the page, select Approve in the drop-down list.

3

Choose more options

In the other drop-down list, you can choose from more options for which records to select.

4

Confirm

Click OK.
The selected numbers will be moved to the Blacklisted Leads tab.

In the same way, you can unapprove the approved leads. Just select the relevant option under Actions, or a group action at the bottom of the page.

Removing leads from the blacklist

You can remove both approved leads and leads under review from the blacklist.

To remove a single lead from the blacklist:

1

Open the blacklist tab

Go to the Blacklisted Leads or Blacklisted Leads for Review tab.

2

Remove the lead

On the line for the lead you want to remove, select Remove from Blacklist in Actions.

The lead will be removed from the blacklist and can be called again.

To remove multiple leads from the blacklist:

1

Select the leads

On the Blacklisted Leads or Blacklisted Leads for Review tab, select the lines with the leads you would like to remove.

2

Choose Delete from Blacklist

At the bottom of the page, select Delete from Blacklist in the drop-down list.

3

Choose more options

In the other drop-down list, you can choose from more options for which records to select.

4

Confirm

Click OK.

The selected numbers will be removed from the blacklist and can be called again.