Issue

CommPeak SMS service users may observe that messages are not delivered to recipients.

Possible Causes and Solutions

The issues with messages not being delivered to recipients can have several reasons:

Reason 1. Insufficient Credits

Ensure your account has sufficient credits to send messages. You can check and top up your balance in the CommPeak portal.

Reason 2. Invalid Recipient Numbers

Verify that recipient numbers are correctly formatted and valid. Please check this article for more details on managing your contacts.

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NOTE

You can also check the Message Delivery Failures in TextPeak page that provides more details about troubleshooting the issues with specific SMS messages not reaching their intended recipients.